Program Manager

New York, NY, United States

Full time Schedule

$123,480 - $206,040 Annually*

* based on job, location, and schedule

JOB DESCRIPTION

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Program Manager effectively delivers business results by championing a culture of accountability and consistent project and program management practices. Acting as a facilitator and motivator, the Program Manager works across departments and offices to ensure collaboration, communication, visibility, and the successful delivery of large cross-functional programs across Macys.com, Bloomingdales.com, and their associated mobile apps.

A Program Manager is needed to guide and deliver value to the Product, Engineering, Design, and Analytics teams.

What You Will Do

• Oversee and be accountable for a portfolio of work that furthers strategic company objectives in partnership with the product management organization.
• Collaborate with digital strategy & operations and director-level sponsors to support the definition, design, and rollout of new programs or strategic initiatives.
• Understand the company's and sponsors’ objectives, advising on the necessary programs to achieve success and provide value.
• Negotiate resources and work timelines to ensure on-time completion and deliver desired business results.
• Assess risks, anticipate bottlenecks, provide escalation management, and work with the team to balance business needs with technical constraints.
• Communicate the status, risks, and changes of program milestones.
• Facilitate effective Requirements, Planning, and Release Alignment sessions, engaging product partners effectively and tactfully to drive efficiency and strong outcomes.
• Support and enforce organizational change management practices.
• Understand the relationships and impacts of programs and initiatives across business units.
• Provide recommendations on complex program dependencies that could affect the success of other initiatives.
• Identify opportunities to improve team processes to enhance collaboration.
• Facilitate program reviews with stakeholders and senior leadership to drive alignment and specific outcomes.
• Collaborate with the product team on stakeholder-facing metrics, executive summaries and presentations, and reporting.
• Plan and manage special ad hoc projects using project management best practices.

Skills You Will Need

Strong organizational skills: Ability to plan, monitor, and report on multiple tasks and deadlines.

Experience with delivery methodologies: Knowledge of Lean, Agile/Scrum, and other methodologies.

Facilitation and motivation: Capable of working across departments to ensure collaboration, communication, and visibility.

Team-building and conflict resolution: Naturally exudes qualities that motivate teams and resolve conflicts.

Excellent communication: Strong written and oral communication skills for status updates, risk communication, and stakeholder engagement.

Interpersonal effectiveness: Ability to influence senior management and set expectations for major cross-functional initiatives.

Objective understanding: Clear understanding of company and sponsor objectives to advise on necessary programs for success.

Outcome-driven: Proven track record of achieving results that drive the company and teams towards success.

Critical decision-making: Ability to gather data and make informed, critical decisions quickly.

Experience with software engineering teams: Worked closely with software engineers, QA, and product managers to deliver high-quality products.

Digital Operating Model: Ability to lead and conduct training sessions to align with the Digital Operating Model.

Adaptability: Highly adaptable in a fast-paced environment and able to thrive within ambiguity.

Independence: Capable of working independently with little to no supervision.

Organizational change management: Support and enforce practices for organizational change management.

Process improvement: Identify opportunities to improve team processes to enhance collaboration.

Stakeholder engagement: Facilitate program reviews with stakeholders and senior leadership to drive alignment and outcomes.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of related experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

DIGITAL00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.