Program Manager

As a Program Manager at Cro Metrics, you will work closely with our Growth Strategists to execute successful web experimentation and personalization for a diverse group of clients. You are a natural leader and keep external and internal stakeholders informed through our engagements. You shepherd A/B/n tests from concept through launch with our software engineers and QA Analysts, serve as the primary day-to-day contact for clients, and keep team members and clients accountable for follow-ups and action items. Program Managers focus on overall client operations, from tactical execution to program budgeting.

What You’ll Do

• Work with engineering, QA, design, and analytics teams to move tests through implementation while balancing timeline, quality, and scope
• Write A/B test requirements, creating mockups (annotated screenshots, simple designs
• Keep client informed on program health, including experiment status, scope, etc.
• Monitor budget and scope of programs, update utilization plans, report out to internal teams, and set staff plans across teams based on client roadmap
• Update clients on test status, program budget, and velocity
• Account management: field and route client concerns to appropriate teams, disseminate action items, and ensure completion
• Manage client status meetings, including scheduling, agenda planning, and action item follow-ups

Required Experience

• Direct experience writing or consuming requirements for software engineers
• An eye for detail and organization
• Ability to juggle multiple initiatives at one time
• Strong communication skills
• A/B testing knowledge is a plus
• UX/UI and web analytics experience is a plus
• Professional services (agency) experience is a plus

Company Benefits

• 401(k) with 100% match up to first 4%
• Vision, dental, HRA, HSA, FSA and other support benefits
• Medical employee coverage at 90% or greater for most plans
• 4 weeks of PTO and increases to 5 weeks after 3 years + up to 5 days of paid bereavement
• Gender-neutral parental leave
• Work Perks - covers extras for healthcare, wellness and your pet
• Customized career plan in your first 90 days
• Laptop and gear of your choice
• Fully remote working environment
• Welcome packages and endless surprises
• Annual Company Retreat and periodic meet-ups

Compensation: $50-$85k + benefits

At Cro Metrics, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. (BONUS: Did we miss anyone? Let us know and we’ll add it here.)