IT Project Management Office Administrator Job Description
The IT PMO Coordinator/Admin supports the Project Management Office (PMO) by monitoring and reporting on the health and progress of all IT projects, facilitating compliance with PMO policies, onboarding and training new project management staff, and playing a key role in evolving project management tools and methodology.
Responsibilities:
Managing the PMO email mailbox and taking necessary response actions
Monitoring new project requests to ensure they are reviewed for approval in a timely manner
Creating aging reports from the project management platform (ServiceNow) and coordinating with project managers to keep projects progressing forward
Weekly tracking of the health of all IT projects and prompting project managers to resolve open issues and mitigate risks
Preparing a variety of reports from the project management platform about the IT project pipeline and demand.
Assisting in the creation and coordination of project management training programs and onboarding of new project management staff.
Working with project managers to update the forecast status report and to make sure project data is up to date in the project management platform
Completing designated tasks in a timely and accurate manner
Maintaining the PMO calendar
Knowledge & Experience:
Proficient in Microsoft Office 365/Excel/PowerPoint (a must)
Exposure to MS Teams
5+ years of job experience in coordination, communications, and tracking
Experience in ServiceNow PPM (the IT project management platform)
Well versed in project management processes and reporting
Skilled at encouraging compliance to policy and procedures
Strong ability to prioritize effectively, able to create, manage, and meet deadlines
Demonstrated ability to work with confidential and time sensitive information.
Ability to learn, understand and apply new processes/technologies
Personal Attributes:
Detail oriented with strong organizational skills with ability to multi-task and prioritize work
Excellent oral and written communication
Strong interpersonal and listening skills
Talented at building and fostering collaborative relationships
Self-directed, shows initiative
Strong and supportive team player
This is a full-time role, including access to benefits, PTO, 401K+ match and more.
Employee is expected to work on-site in a hybrid role in NYC.
Employment type
Full-time
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