BTS has a fantastic opportunity to join our North American Enablement team for a role within our Program Management Office (PMO) department as a Program Coordinator.
The PMO teammembers are key contributors to a program team, partnering with Account Managers to support and drive the execution of program deliverables. This enables everyone to perform their best work by ensuring high-quality results, timely delivery, and exceeding client expectations.
This position allows the employee the ideal mix of working remotely and in the office. This role will be based out of our Phoenix, AZ or Chicago, IL offices.
The hours are generally between 8:00am to 5:00pm Monday to Friday with some flexibility required due to global sessions.
The Company
BTS is a global professional services firm headquartered in Stockholm, Sweden, with over 1,100 professionals in 37 offices located on six continents. For more than 35 years, we’ve combined a deep understanding of our clients’ strategies and performance with our ability to create transformative experiences. We do this by designing customized learning experiences that drive innovation, alignment, and performance.
The Role
Program Coordinators are responsible for overseeing the successful planning, implementation, and continued rollout of our customized learning solutions. This role will provide support for the operational execution of our client programs, working with multiple stakeholders to ensure each client program runs successfully.
This role will provide frequent opportunities to stretch and grow, requiring someone who will contribute positively to the team’s overall impact on the growth of the business.
Responsibilities
Program Implementation:
Developing timelines and schedules for the completion of the program in conjunction with the BTS project leader
Assisting in setting the tone for the program and providing a clear vision around its objectives for the team
Owning program deliverables as assigned by the project leader against the project plan
Program Rollout
Monitoring, assessing, and updating clients on the progress of programs
Monitoring support inboxes, client support inquiries, and issue resolution exceeding client expectations
Partnering and communicating with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction
Coordinating with other departments (resourcing, finance, logistics, resource management, and production) to ensure deliverables are executed on time
Program Close
Creating and maintaining comprehensive documentation, including but not limited to initiating and compiling data into a client-suitable report format (reports include attendance tracking, participant feedback, facilitator observations, and program insights)
Systems Management
Managing participant and program data using digital platforms
Managing accurate data using various systems to enter and track programs including timelines, revenue, and additional program details
Highly organized, analytical, and capable of working on multiple programs simultaneously, with strong attention to detail
Exceptional verbal and written communication skills, adept at proactively and effectively engaging with high-profile clients and collaborating with internal teams
Exceptional self-management abilities through effective prioritization of program tasks based on urgency and importance, as we foster a culture of freedom within a framework
Ability to work independently while also possessing a strong sense of teamwork
Approaches challenges with a growth mindset while driving continuous improvement
Capable of thinking quickly and acting decisively, while also demonstrating strong critical thinking skills for effective problem solving
Proficient in gathering and analyzing data, with the ability to generate comprehensive reports
Digital savviness, ideally with experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
Experience using Microsoft Office Suite is required (Outlook, Excel, Word, and PowerPoint)
Eligibility to work in the US permanently without sponsorship
We’re proud of our journey, our ambitious purpose, the positive impact we have as an organization, and the incredible team that makes it happen. If this excites you, then we welcome you to apply.
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Business Consulting and Services
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