Professional Services Consultant

As a member of the Orbus Professional Services Team NAM, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the Professional Services Manager - NAM, you will be part of a dynamic, global and supportive team.

Core Responsibilities:

• Provide support, and guidance to our customers during their onboarding phase - to help them get value out of our product and solution offerings fast. During this phase work closely with Orbus’s onboarding team and customer project teams to manage and deliver successful implementations of Orbus products, whilst becoming a trusted advisor to decision-makers throughout the engagement.
• Understand customers use cases and gather customer requirements by asking the right questions. Use your own initiative to evaluate requirements, to design and advice customers how to make best use of services and solutions, in a way that will best enable them to achieve their objectives.
• Configure and optimize Orbus product and solutions in line with customer requirements. Test, and hand over functional documentation for solution configurations that satisfy generic and customer specific requirements.
• Run training courses and build custom training material tailored to customer usage. This includes to evaluate training delivery methods and support blended learning approaches to facilitate knowledge transfer.
• As SME, mentor customers through their Enterprise Architecture journey and other architecture initiatives, using your extensive EA expertise across a number of different corporations and government utilities.
• Workshops and consultancy meetings with customers to advice and support them throughout the full lifecycle. Apply Orbus best practices to continue foster adoption of implemented solutions and work closely together with Customer Success Managers and Account Managers to ensure customer satisfaction and retention.
• Deliver engaging, informative presentations and demonstrations of Orbus products and solutions and an ability to communicate the Orbus offerings to CTOs and CIOs in the target audience.
• Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets.
• Advocate for customer needs in order to overcome adoption blockers and provide internal feedback how Orbus can better serve our customers. Interact with Product Development Team to drive product enhancements based on your field experience.

Essential:

• Master’s Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
• Up to 50% travel as part of onsite consulting engagements.
• Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
• Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
• Attention to detail and ability to absorb technical information and communicate this clearly to varied audience.

Desirable:

• Experience in a professional service consultant role desirable
• Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms
• Experience of Consultancy, preferably experience of Consultancy within a software driven environment.
• Excellent inter-personal skills, the ability to influence others and identify key information.
• Be willing to take initiative in problem identification and solution provision.
• Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey.

What’s in it for you!

• A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and benefits (in line with experience)
• Individual performance bonus
• Hybrid working model, 3 days in our New York Offices and at home
• Can offer remote working if you are located in one of these states - NY, AZ, FL, KS, NV, NJ, NC, TX, UT, VA, WA, WI, MD, CO, PA
• Curious, open culture, with teams collaborating across geographies

Living our Values at Orbus

Trust: We build trust across our people, customers and partners through honesty, transparency and communication.

Empowerment: We empower our customers and our people with growth, development and experience

Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future

Harmony: We work as one team, collaborating closely so we can sustainably change and grow

Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all of our people to bring their whole selves to work every day.

Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.

Offers of employment will be dependent on satisfactory references and a DBS check