The Production Support Specialist will perform administration duties as they relate to supporting the Maintenance and Quality departments within guidelines set by the Federal Aviation Administration (FAA) and Airside MRO.
Reports To
The Production Support Specialist reports to the VP of Client/Vendor Relations
Supervisory Responsibilities
None.
Duties/Responsibilities
Performs regular maintenance on aircraft components
Assist in maintaining Airside MRO’s technical library for those items stored digitally on Airside’s cloud storage
Open/close work orders and draft final documentation and shipping instructions for customer components
Coordinate with customers to ensure the customer repair orders are complete and accurate.
Coordinate with customers on obtaining the correct shipping instructions for their components
Assist in researching qualified vendors to repair items for which Airside MRO does not have capabilities
Draft repair orders for those items that require outside services
Follow up on any outstanding repair orders and provide status to the Director of Maintenance and VP of Operations
Provide support to the technicians and shipping department for any documentation needed to perform the respective duties
Maintain filing system of open/closed work orders per Airside MRO and FAA guidelines
Follow all Federal, Airside MRO, and OSHA regulations while performing daily functions
Performs other related duties as assigned
Requirements
REQUIRED SKILLS/ABILITIES:
Proficient in Microsoft Office Suite, Adobe Acrobat, and/or related software used to complete and maintain records
Typing proficiency of 30 WPM minimum
Detail-oriented with strong organization skills
Ability to perform consistently under stressful conditions
Ability to perform basic inspections and repairs
Ability to learn new software and become proficient in said software
Ability to consistently meet deadlines
Sufficient oral and verbal communication skills, as needed, to discuss equipment malfunctions and complete reports
Education And Experience
High school diploma or equivalent required
Prior experience in the aviation industry/Part 145 MRO is a plus
Physical Requirements
Must be able to lift and pull objects weighing up to 20-30 pounds at a time
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Airlines and Aviation
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