Founded in 2016, we’ve become a trusted and valued partner for health plans and providers. We offer a modern integrated ecosystem of healthcare operations, processes, and products, with inherent scalability, efficiency, and predictable outcomes. Our BPaaS delivery solutions work behind the scenes to manage our customers’ complex admin operations, giving them elbow room to focus on their members’ needs and well-being.
Bending cost curves, guaranteeing outcomes, finding paths through roadblocks – that’s our way of life. Our customers count on us to safely navigate them through deadlocks. We have a strong global presence and a dedicated workforce of 4000+ people spread across the world.
Our brand is built on strong foundations of simplicity, honesty, and leadership, and we stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.
You Are
The Production Support Lead will be instrumental in driving technical solutions for customer facing technology delivery operations, guided by UST HealthProof’s values. The person in this role will ensure service SLA’s by providing timely technical resolution to day-to-day issues.
The Opportunity
Manage ticket dependencies, update JIRA tickets per process and needs, keep status and tasks updated, Triage and assign owners
Drive day to day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication and payments), surrounding applications/products and downstream and upstream vendors
Troubleshooting data issues and extracting data using SQL and web service calls
Monitoring and troubleshooting data integration platforms like Attunity, Qlik
Monitoring and troubleshooting batch jobs, interfaces, log files
Monitoring and troubleshooting ODS
Monitoring and troubleshooting EDI processors like EDIFECS
Monitoring and troubleshooting Healthcare EDI jobs
Log tickets and manage vendor and partner communication
Work with the client to provide update on day-to-day issues and root cause analysis
Monitoring and troubleshooting production application environments
Drive issue resolution activities with network, middleware, hardware, OS, DB, internal and external application groups
Coordinate system maintenance and upgrade events
Coordinating with offshore teams and driving issue resolution
Comply with the organization’s Code of Conduct; all regulatory and contractual requirements; organizational policies; procedures; and internal controls.
Respond to after hours / weekend calls and issues as required
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
6+ years’ experience working in a mid to large size production support environment
3+ years working in production support role troubleshooting JAVA/Spring Boot/Maven
Experience in handling Sev1/Sev2 incident response
Prefer experience working in healthcare health plan operations relating to Enrollments, claims and payments
Experience writing complex SQL queries using Oracle/ MS SQL/MySQL/Postgress
Prior experience with data integration platforms highly desirable like Attunity, Qlik
Experience with linux scripting
Experience working with ODS data model and ETL processing
Exposure to and understand concepts around integrating systems built using Java technology stack and SOAP/REST API protocols.
Comfortable working with Soap UI / Postman
Healthcare EDI experience highly desirable
Experience coordinating with vendors for 3r party related technical issues
Experience with Cloud AWS/GCP desirable
Strong Excel, PowerPoint and presentation skills
Bachelor’s degree or higher in business or technical field or commensurate experience in the field
Work experience in production support is a must
Experience working in an onshore/offshore model is a must
Experience working with SaaS providers and HealthEdge applications is a plus
Experience working with EDIFECS is a plus
Strong communication skills including the ability to convey technical information effectively
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Remote
Compensation Range: $110,000-$135,000
Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits.
What We Believe
At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serves as a compass guiding every action and decision.
Guiding Principles
These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.
Integrity
Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.
People-Centricity
Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.
Simplicity
Simplifying complexity underlines everything we do - this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.
Leadership
Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.
Mission
A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.
#Healthproof
#CB
Skills
Healthcare,Production Support,Business Analysis
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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