Production Support Engineer:: W2 Profiles Only

Role: Production Support Engineer

Location: Hybrid (Woonsocket RI--2 days in a week)

Top Skills:

·       5-8+ years of experience in Production Support

·       Unix/Linux shell scripting

·       PL/SQL

·       Informatica 10.4 (Power Center)

·       SQL Developer/Toad

·       Putty & Rally

·       Control M Scheduling

·       Teradata SQL Assistant & Teradata Viewpoint

·       Overall IT experience of 10+ years including 5+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function

·       SRE mindset and have implemented SRE, DevOps, agile models

·       Experience leading a team and people management

·       Global Transaction Banking Corporate and Investment Banking Experience a plus

·       Experience of end-to-end Level 2 management and good overview of Production/Operations Management

·       Strong knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries

·       Working experience on UNIX/Linux, Solaris, Java J2EE, PERL, Python, Powershell scripts, Bash, Ansible

·       Articulate and experienced communicator

·       Experienced managing relationships within all levels of organization including partner teams

·       Experience across the Software Development Lifecycle (SDLC) and the associated control gates

·       Very familiar with Waterfall, Agile and DevOps - CI/CD and SRE practices

·       Experience with complex IT infrastructure (UNIX, Database, Middleware, incl. Cloud and associated native tooling)

·       Able to work directly with a broad range of stakeholders

·       Ability to work with global virtual teams across multiple countries, cultures and time zones

·       Able to demonstrate previous successful innovation and delivery

·       Good analytical and problem-solving skills

·       Ability to work in virtual teams and in matrix structures

·       Working knowledge of incident tracking tools (e.g, Service Now, jira)

·       Ability to manage incidents, do problem management and effectively communicate with business/ operations stakeholders

·       Understanding Pre and Post Trade Settlement process, documentary credit, Supply chain financing and loan service business awareness would be added advantage