Production Manager

Client: Murex

Role: Production Manager

Location - New York

Fulltime Role.

Salary Range: USD 120,000 to USD 160,000

client satisfaction and client business objectives

Organize support activities, define and optimize staffing requirements

Ensure availability of suitable support structures at client

Expand usage tactically and strategically through the entire production instance life cycle

Help leverage and expand usage of the company Solution, throughout the client organization

Manage change requests, including staffing, delivery quality and consistency with company standards

Required Skills

Minimum of 8 years of relevant treasury or capital markets IT work experience within client, a competitor, a bank or a consultancy firm

Previous experience as a trusted key point of contact in a client relationship

Proven experience in supervising the delivery of production support for a software vendor, with:

The management of a cross-functional team, and/or

An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or

An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at company and at the client, and/or

A previous experience in managing relationship between stakeholders at banks or hedge funds and external

vendors or system integrators...

Ability To Develop Trust-based Relationships With Client Contacts

Proactively providing them with relevant and fit-to-purpose information and advice

Managing exClienttations and acting with integrity, transparency, and accountability

Reliably following through on what matters to them

Helping them leverage offering to reach their objectives (business or IT)