Production Assistant Tier II (Seattle, WA)

WORK LOCATION: Onsite, Seattle, WA

JOB STATUS: Full-time, Temporary, with possibility of becoming regular empoyee

WORK SCHEDULE: Business core-hours

Objective

The Production Assistant Tier II will assist with participants in reception and moderating tasks for a short-term, onsite Artificial Intelligence data collection project.

Moderator Responsibilities

• Operate data collection equipment
• Organize and prepare the data collection environment, equipment placements, and perform technical troubleshooting
• Assist and coach talent before and during their performance
• Comply with safety and security requirements (e.g. set lock-down)
• Cooperate and report regularly to the Director, Project Managers and other team members
  
  
  

Reception Responsibilities

• Greet and sign in participants, verify participant identification and signatures on non-disclosure agreements
• Maintain site security by ensuring participants lock up electronics before accessing secure areas
• Support participant needs for restrooms, water, completing documents, etc.
• Keep a safe and clean reception area, maintain supplies, refreshments, and equipment needed for check-in, and communicate any supply needs to the OM
• Update participant status on schedule throughout the day, maintain communication with remote SCH team regarding scheduling changes, and facilitate smooth operations by adapting to scheduling changes
• Ensure completion, accuracy, and security of participant data
  
  
  

Minimum Qualifications:

• Previous experience as camera operator or production assistant and/or with technical troubleshooting
• Experience in coaching talent
• Excellent customer service attitude
• Experience in working in a global environment
• Very organized, self-driven and able to work independently
• Outspoken, friendly and have a positive attitude to different people
• Experience with Word, Excel, and Google Workspace
• Able to work in a highly secure and confidential environment
• Ability to speak other languages is a plus
  
  
  

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.

Additional Job Description

The Production Assistant Tier II will assist with participants in reception and moderating tasks for a short-term, onsite Artificial Intelligence data collection project.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.