JOB STATUS: Full-time, Temporary, with possibility of becoming regular empoyee
WORK SCHEDULE: Business core-hours
Objective
The Production Assistant Tier II will assist with participants in reception and moderating tasks for a short-term, onsite Artificial Intelligence data collection project.
Moderator Responsibilities
Operate data collection equipment
Organize and prepare the data collection environment, equipment placements, and perform technical troubleshooting
Assist and coach talent before and during their performance
Comply with safety and security requirements (e.g. set lock-down)
Cooperate and report regularly to the Director, Project Managers and other team members
Reception Responsibilities
Greet and sign in participants, verify participant identification and signatures on non-disclosure agreements
Maintain site security by ensuring participants lock up electronics before accessing secure areas
Support participant needs for restrooms, water, completing documents, etc.
Keep a safe and clean reception area, maintain supplies, refreshments, and equipment needed for check-in, and communicate any supply needs to the OM
Update participant status on schedule throughout the day, maintain communication with remote SCH team regarding scheduling changes, and facilitate smooth operations by adapting to scheduling changes
Ensure completion, accuracy, and security of participant data
Minimum Qualifications:
Previous experience as camera operator or production assistant and/or with technical troubleshooting
Experience in coaching talent
Excellent customer service attitude
Experience in working in a global environment
Very organized, self-driven and able to work independently
Outspoken, friendly and have a positive attitude to different people
Experience with Word, Excel, and Google Workspace
Able to work in a highly secure and confidential environment
Ability to speak other languages is a plus
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
TELUS International will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS International's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.
Additional Job Description
The Production Assistant Tier II will assist with participants in reception and moderating tasks for a short-term, onsite Artificial Intelligence data collection project.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Seniority level
Entry level
Employment type
Full-time
Job function
Management, Administrative, and Human Resources
Industries
Advertising Services, Staffing and Recruiting, and Human Resources
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