Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.
Immediate opening for a Product Support Specialist in Ontario, CA who possesses:
2 years' experience in customer service or technical support
Proficiency with customer support software and tools
Excellent Verbal and Written communication Skills
Email resumes to kbrace@talentzok.com or call 858.683.8559
FULL DESCRIPTION: Our client is seeking a diligent and customer-oriented Product Support Specialist to join our team. This role is essential in providing exceptional support to our customers regarding our products and services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. You are meticulous in providing excellent customer services by handling a variety of customer queries related to our diverse product lines. The ideal candidate will also have a strong technical background and the ability to troubleshoot and resolve customer issues effectively.
The selected candidate will be responsible for:
Provide prompt and professional responses to customer inquiries via phone, email, and live chat.
Address and resolve customer issues related to product usage, features, and functionality.
Assist customers with product selection, installation, and troubleshooting.
Handle technical queries related to our products, offering detailed explanations and solutions.
Collaborate with the technical team to resolve complex issues and provide accurate information to customers.
Maintain up-to-date knowledge of all product lines and their technical specifications.
Document customer interactions, issues, and resolutions in the customer support system.
Generate reports on common issues and customer feedback to help improve products and services.
Contribute to the development of FAQs, user manuals, and support documentation.
Work closely with the sales, marketing, and product development teams to relay customer feedback and insights.
Assist in the training of new team members and share best practices within the support team.
Participate in team meetings and provide input on process improvements.
Stay informed about the latest developments in our product lines and the industries we serve.
Stay updated on industry trends, emerging technologies, and competitor products to continuously improve technical support services and stay ahead of the curve.
Attend product training sessions and workshops to continuously enhance product knowledge.
Test new products and features to understand their functionality and potential customer issues.
The selected candidate will also possess:
Bachelor's degree in a relevant field or equivalent work experience.
Minimum of 2 years of experience in customer service or technical support roles.
Strong technical aptitude and the ability to understand and explain complex product features.
Excellent communication skills, both written and verbal.
Proficiency in using customer support software and tools.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Knowledge of our product lines
Bilingual abilities are a plus.
Salary Range: $22-$26/hr
For immediate and confidential consideration, please email your resume to kbrace@talentzok.com or call 858.683.8559 More information can be found at www.talentzok.com
Company Description
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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