Product Operations Analyst

JOB SUMMARY

The Product Operations Analyst will play a crucial role in supporting the end-to-end product development and release processes. The Product Support Specialist will provide the second level of support for customers and field representatives. The Product Information Specialist will collaborate with cross-functional teams to ensure seamless coordination, efficient workflows, and successful product launches.

KEY RESPONSIBILITIES

Project Coordination:

• Work closely with product managers, engineers, and other stakeholders to coordinate and track product development projects.

• Ensure timely completion of tasks and deliverables by managing project timelines and milestones.

Process Optimization:

• Identify opportunities for process improvements and implement streamlined workflows to enhance product development efficiency.

• Collaborate with cross-functional teams to optimize and document product development processes.

Data Analysis and Reporting:

• Collect and analyze data related to product performance, user feedback, and project timelines.

• Generate reports and insights to inform decision-making and improve product operations.

Communication and Documentation:

• Facilitate clear communication among cross-functional teams regarding project updates, timelines, and dependencies.

• Create and maintain documentation related to product specifications, processes, and project plans.

Quality Assurance:

• Conduct quality assurance checks to ensure that products meet established standards and specifications.

• Collaborate with testing teams to identify and address issues during the development process.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED • Bachelor's degree in business, operations management, or a related field.

JOB DESCRIPTION

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

• Strong organizational and multitasking skills, with a keen attention to detail.

• Excellent communication and interpersonal skills.

• Proficient in project management tools and software.

• Analytical mindset with the ability to solve problems and make data-driven decisions.

PREFERRED • Prior experince in operations, project coordination, or a similar role.

KEY COMPETENCIES

• Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames

• Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment

• Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others

• Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good

• Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change • Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.

• Must be able to lift up to fifteen (15) pounds

• Frequent use of office machines to include telephone, computer, and printer