Product Manager - Returns

Must have experience in reverse logistics/returns

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Responsible for managing the wide range of activities required to develop specialized service offerings for the reverse supply chain. These solutions will address all aspects of the reverse supply chain for consumer, retail and B2B returns customers. This requires a thorough understanding of the reverse supply chain industry, market demands, competitive intelligence, services offerings, technology capabilities, and supporting business development tools. Knowledge of customer requirements, cross-sector leading practices, and the solution designs is very important. This position will be responsible for development and evolution of new service offerings; including appropriate industry research, business plan creation, go-to-market planning, operating model definition, identification of tools/capabilities, and implementation plans to aid in business pursuit and operation execution. Works closely with solution team members, customer development, operations, information technology, and marketing groups to develop and roll out new service offerings linked to the business strategy. Expectations are that this position will stay current with business trends to deliver appropriate solutions for new and existing business.

Responsibilities

-Leads a wide range of cross-functional product development activities related to strategy, roadmap development, operations, software, in-house capabilities, partnerships, integrations, solution design, marketing, business development, presentation development, competitive intelligence, market research, reporting, etc.

-Gains an understanding of the solutions implemented at existing sites and being pursued by the business development group across sectors. Researches market demands and new innovative service developments.

-Develops and maintains the solution set capabilities with existing and new services developed. This will involve detailed information on the solution (tools utilized, cost models, productivity metrics, strategy, qualifications, benchmarking, customer references, concept of operation, information technology, value propositions, process maps, business requirements, and implementation plans). Works with Solution Design and Operations teams to collect, maintain, and create information.

-Responsible for collecting lessons learned and productivity metrics (input into costing models to ensure solution accuracy and cost-effectiveness) from ongoing operations, customer post-mortem surveys to ensure that solution sets evolve with industry standards and to meet customer requirements. This will involve continuous learning and resourcefulness to ensure DHL maintains a competitive advantage.

-Creates business plans for new service offerings, validates through marketplace research, confirms operating capabilities, identifies required information technology, build cost/pricing models, and develop sales plans. Works with Operations, Information Technology, Business Development, Finance, and Solution Design to complete go-to-market plans.

- Participates in the analysis and selection of new tools to assist and improve capabilities. This will involve working with internal IT and vendors to evaluate and select the appropriate tools to improve the solutions developed, as well as the appropriate support and maintenance of applications. Works with IT to publish our systems portfolio, creation of sales collateral, and usage of required tools. Supports industry-specific technology products, or custom developed applications, from a business perspective (requirements, process flows, maintenance, implementation, budgeting).

- Works with marketing to conduct industry research, competitive intelligence, branding, thought leadership, and customer event activities. Leads thought leadership content development and related conference activities. Researches, identifies, and maintains appropriate alliances or partnerships.

Required Education and Experience

• Bachelors Degree, required

• Masters Degree in logistics, operations management, industrial engineering, preferred

• Minimum 5 years experience in the reverse supply chain industry

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.