MavenAGI is on a mission to reimagine enterprise customer experience, starting with support. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.
Team:
Maven has assembled a world-class engineering team of senior engineers from Google, Meta, Amazon, and Stripe, and is supported by from executives & Advisors from OpenAI, Google, HubSpot, and Stripe.
Position Overview:
As the Product Manager at MavenAGI, you'll be at the center of innovation, spearheading the definition and delivery of a reimagined support experience for Enterprises. Reporting directly to the Founder and CPO, your work will be instrumental in shaping the future of customer support.
Key Responsibilities:
Reimagine Customer Support: Develop and lead a multi-dimensional strategy that overhauls the traditional support system and reimagines customer experience for enterprises
Technical Pioneer: Be the driving force behind the integration of Generative AI and machine learning technologies into our product, ensuring scalability, efficiency, and market differentiation
Business Alchemist: Convert product innovation into business success. Translate technology advances into measurable impacts that align with customers goals
Strategic Insight: Develop an in-depth understanding of our customer base, and articulate that into a compelling product strategy and roadmap
Executive Collaboration: Partner closely with the executive team to define product milestones and align them with the overarching company objective
Industry Leadership: Act as the public face of MavenAGI at key industry events, elevating brand awareness and cultivating vital relationships
Requirements
Extensive Experience: Minimum 7 years in a product role, handling products of significant strategic scope and complexity
Specialized Expertise: Proficiency in multi-tenant SaaS, support tools, or CRM services, with a particular focus on enterprise-level user segments
Scalability: Proven track record of building products, complex systems, or APIs at scale
Technical Passion: Demonstrated enthusiasm and competency in Generative AI, LLMs, and machine learning
Visionary Leadership: Previous experience in conceptualizing and implementing a multi-year product vision and roadmap
Communication Excellence: Exceptional written and verbal communication skills, with a knack for defining customer problems clearly and concisely
Adaptability: Capability to navigate through ambiguity, foster cross-functional collaboration, and excel in a high-paced environment
Business Savvy: Strong business acumen, strategically aligned with a hands-on approach
Drive: High energy, strong work ethic, and disciplined execution skills
Benefits
What We Offer:
High Impact in cutting-Edge field: Be at the vanguard of AI innovation
Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes
Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard
What unites us is our Values and the passion we share to live by them:
Do right for our customers
We are data-driven
Be entrepreneurial
Strive to be better, together
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management
Industries
Primary and Secondary Education and Non-profit Organizations
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