Product Delivery Manager, Utilities

Product Delivery Manager, SWX

Full time Permanent

(www.sew.ai)

About SEW

SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging mobile, AI, Machine Learning and Cloud technologies.

Searching for your dream job? At SEW, we strive to help our employees find passion and purpose. Join us in changing the way the world uses energy & water and become part of our innovative and talented team!

Smart WX is the #1 digital workforce experience (WX) platform for energy, water & gas providers, worldwide. SWX® helps in intelligently managing the field operations to make the service experience effortless for the end customers.

Summary

The Product Delivery Manager, SWX will be providing direction for the product engineering, development, design, and systems integration for SEW products and client engagement throughout the implementation lifecycle. The Product Delivery Manager, SWX will also be utilizing product knowledge to support our SWX platform. The ideal candidate is a highly organized individual, with a good technical understanding of web and mobile applications, has strong experience in leading teams on internal / external facing products and projects and interacting with stakeholders, design, and technical team members to get things done.

Responsibilities

• Eliciting and documenting requirements, discovering, and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects.
• The candidate will identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization.
• Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project is delivered to satisfaction.
• Design Web, mobile and wearable technology, native applications and Web engineering, as well as providing leadership towards the development of Guest- and employee-centric experiences.
• Expert focused on helping product improve modeling predictability, analytics driven strategy development, operational efficiency, and compliance in Energy & Utilities.
• Experience working with clients directly and managing client needs.
• Superior problem-solving skills and client first mindset.
• Proficient in handling the most complex of technical product engineering and development concepts.
• Possesses good knowledge of different software systems like Mobility, Cloud, SaaS, client/server architectures and various compatibility requirements.
• Experience in understanding and implementing client requirements.
• Understand product features, uses cases, workflows, requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
• Work cross-functionally across diverse and global teams.
• Easily recognize system deficiencies and implement effective solutions.
• Contributes to the product development and release lifecycle and is responsible for managing technical risks throughout the product development and releases.
• Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.

Requirements

• Field Service Management and/or Utility experience preferred.
• Excellent positive attitude and communication.
• Prior experience in Field Service Management or Utility Software product is preferred.
• BS/MS in Computer Science or IT related Engineering
• At least 3 years of prior experience with Software Product Engineering
• Must be passionate about product development, engineering, and solutioning.
• Experience with MS .NET, Java, Databases, Mobility, Big Data, Advance technologies like AI / Machine Learning is a major plus!

*Smart Energy Water is proud to be an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.