Are you ready to make a significant impact in a dynamic consumer goods manufacturing environment? Our client, a leader in outdoor power equipment is seeking a passionate and results-driven Customer Support and Product Manager to join their team in Mesquite, TX. This is your opportunity to be at the forefront of customer satisfaction and product support, driving excellence in both areas.
Key Responsibilities
Lead and develop the customer support team, fostering a culture of excellence and continuous improvement
Address and resolve customer inquiries and issues promptly and effectively
Implement and refine customer support processes to enhance customer satisfaction
Lead and manage the creation of supporting content for parts and accessories, through the Product Support team.
Manage the creation and updating of illustrated parts lists and their related service parts and kits
Manage customer / channel specific service parts price files
Utilize daily parts and accessory sales reports to assist in timely customer shipments
Experience:
5+ years in a customer support or product support role within the durable goods industry.
Proven track record of leading teams and managing complex projects and process improvement initiatives
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Ability to multitask and manage multiple priorities in a fast-paced environment
Education:
Bachelor’s degree in Business preferred or relevant experience in lieu of degree
This is a Direct Hire, Permanent Opportunity. Our client offers full benefits including health, medical, and dental insurance, 401K, and PTO
Take the next step in your career with our client and be a part of their journey towards innovation and customer satisfaction. We look forward to connecting with you!
Pay Details: $85,000.00 to $95,000.00 per year
Search managed by: Sarah Whitehouse
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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