Product Analyst

Coretek is a leading AI, Security, and Managed Services Provider dedicated to empowering organizations with cutting-edge technology solutions. We are Microsoft’s #1 Ranked Cloud Solution Provider (CSP) in the US and provide a Microsoft Centric suite of Cloud solutions as well as providing Hybrid Datacenter solutions leveraging industry leading technologies such as Palo Alto, Nutanix, and IGEL thin device solutions at the endpoint. Our comprehensive suite of services enables businesses to streamline their operations, enhance security, and drive innovation. We are seeking a highly motivated Product Analyst focused on AI Innovation to join our dynamic team.

As a part of Coretek’s CSP and Insights team, the Product Analyst will contribute to the AI innovation strategy and roadmap for Coretek’s Product suite, including Coretek Insights. This role requires collaboration with business managers, developers, and Customer Success Managers (CSMs) to deliver customer-centric and business-driven AI products. We are looking for someone who is committed to customer success, product excellence, and AI innovation in a growing team.

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team and engage with a wide range of internal and external stakeholders.

Job Responsibilities:

• Identify and drive product and AI innovation requirements based on market research, customer feedback, and competitive analysis.
• Drive development activities forward by collaborating with cross-functional teams including business managers, developers, and CSMs.
• Develop strategies to drive adoption of AI products among target audiences, including conducting training sessions, and implementing marketing initiatives.
• Stay updated on industry and market trends and provide insights and recommendations to inform product development and marketing strategies.
• Communicate regularly with key stakeholders including executives, product teams, sales teams, and customers to gather feedback, address concerns, and ensure alignment on product goals and objectives.

Education, Experience, and Skills:

• Bachelor’s degree in a technology or business-related field
• 1+ years of product or customer success experience
• Understanding of AI, DevOps, FinOps, and customer success methodologies
• Strong customer success mindset with a passion for delivering exceptional experiences
• Excellent communication skills to ensure effective engagement with customer and internal stakeholders
• Working knowledge of cloud hosted software (IaaS, PaaS, SaaS)
• Familiar with agile development methodologies and backlog management processes
• Knowledge of the software development life-cycle
• Analytical skills with the ability to present data points to stakeholders