What will the primary day-to-day responsibilities entail for this person? Troubleshoot/resolve daily printer issues and respond to end user requests by updating and resolving tickets
What are the TOP 2 required skills that candidates must have? HP Printer experience, customer service
Will there be OC (on call) or differentials? No
How many overall years of experience should this person have? 2 years of printer exp
Do they need any specific certifications or education? No
If contract to hire what is the conversion rate? $22.50
How many miles per day will the contractor be driving? N/A
What radius range should candidates be located from the job location? McLean VA (DMV)
Responsibilities:
Client office located in McLean, VA
Work with client personnel- onsite facilities management and MPS lead/management
Will be working with one additional tech onsite supporting the client’s printer services
Devices are HP Printers- recently replaced Xerox with HP
Serves as the primary KDC (Key Device Contact) supporting and coordinating activities with the client’s Managed Print Services (MPS) team.
Service Insight ticketing system- will receive work orders- responsible for keeping them updated and closed out once work has been completed and verified as resolved.
Responsible for daily floor walks- visiting each printer with the offices supported on a daily basis to determine needs of the printers (toner, error, paper, jam, maintenance, etc.)
Assist with client audits- performing printer inventory and supply inventory
IP assignments, updating printer password as needed
Manager tickets through Service Insight ticketing system
Troubleshoot printer issues report by the client staff
Provide MACD support; move, add, and delete services as requested. Includes physical movement of desktop printer models when an office change is required.
Printer installation services to include
Unbox the printer, configure the hardware, and do a Power On-Self Test (POST)
Attach the printer to clients network connection and configure the printers IP address
Run the vendor-supplied trouble shooting procedures if there are any error messages
Update the Service Request/ mark as complete
Responsible for projects and other duties assigned by the MPS management team
Time Management is very important- must be available when needed by client/ end users
Maintain a clean and organized workspace.
Maintain highest level of customer satisfaction
Communicate effectively with management, team lead and team members About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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