Practice Performance Partner

Overview

• This is a hybrid role. Candidates must be located in Maryland**
  
  

Unified Women’s Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates - enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute - on behalf of the practices we serve.

Under the supervision of the Director Market Operations, the Practice Performance must be able to carry out tasks both independently and collaboratively, is well-organized, able to maintain a high level of detail-orientation while working in a fast paced environment, with strong healthcare reimbursement analytic skills, working knowledge of payer reimbursement practices and concepts, excellent auditing and compliance skills, ability to see the big picture, able to thrive in a fast paced environment with minimal disruption to operational workflows, has strong communication and well-developed interpersonal skills to support, lead and motivate a team across multiple levels of leadership. The Practice Performance Partner is the primary liaison between the Unified Women’s Healthcare managed service organization (MSO) and affiliated care centers (practices). This role helps to resolve day-to-day needs of the care center as it relates to MSO services - either through direct solutioning or facilitating connections with other functional areas (e.g., revenue cycle, accounting, IT, HR, real estate, etc.). Additionally, this individual plays an important role in driving the financial performance of the care centers by leveraging reporting, analytics and change management skills to identify opportunities for improvement and partner with the care center managers and providers to execute. A successful candidate for this role will have practice management experience, strong analytical skills, and a customer service mindset.

Responsibilities

• Operate as the key point of contact for Care Center Managers and Physicians, with the ability to engage support functions as needed to deliver the Unified service model - both in-person and virtually
• Support Care Center financial health by leveraging analytics and direct observation to identify revenue enhancement opportunities (e.g., ancillary services, service line development) and operating efficiencies
• Monitor overall satisfaction and response times via service portal; proactively escalate requests as needed
• Support Market and Functional leaders in rolling out organization-wide initiatives or changes to the care centers
• Participate in internal initiatives to improve approach, analytics and technology used to interact with care centers
• Work closely with all UWH departments in achieving high levels of physician and manager satisfaction.
• Conduct in-person meetings with Care Center administrators and/or providers every quarter. Supplement with monthly remote meetings
• Assist Care Center in the identification, creation and implementation of policies and procedures, as it relates to performance objectives.
• Work closely with Implementation and functional teams during the onboarding and offboarding of Care Centers.
• Participate in Unified staff meetings and operational meetings.
• Other duties as assigned.
  
  

Qualifications

• Bachelors degree or higher preferred, requiring highly developed language and reasoning skills.
• 5 years experience in a health care organization with broad industry knowledge of patient care management, community-based physician Care Center management, managed care and practice financials. Women’s health experience is a plus.
• Change management experience.
• Effective communication skills
• Highly developed organizational skill including the ability to work effectively on multiple projects simultaneously to deliver on-time completion.
• Excellent operational, analytical and problem-solving skills.
• Effective leadership and management skills.
• Attention to detail and ability to work with limited supervision is essential.
• Ability to develop, maintain, and strengthen partnerships with others internally and externally.
• Financially astute - ensure reliable and consistent reporting and forecasting of budgets, creating and review of financial analysis/proformas and management of P&L statement.