Practice Manager

Company Description

Allergy Partners is the largest single-specialty care provider for allergy, asthma, and immunologic disorders in the United States. With headquarters in Asheville, NC, Allergy Partners has 145 allergists, 50 Advanced Practice Providers, and over 1,250 team members in 140 locations nationwide.

Role Description

This is a full-time on-site role for a Practice Manager at Allergy Partners PLLC in the Austin, Texas Metropolitan Area. The Practice Manager will be responsible for overseeing the day-to-day operations, managing staff, ensuring regulatory compliance, and implementing best practices to optimize patient care and satisfaction.

Responsibilities include, but are not limited to the following: Personnel

• Manages all staffing needs, screens all applicants, facilitates hiring of practice staff and conducts performance reviews.
• Coordinates staff merit increases, promotions, and disciplinary actions.
• Reviews personnel problems with physicians and Regional Operations Manager. Consults with Regional Operations Manager and Human Resources prior to termination of any employee.
• Completes and updates personnel files ensures required forms are completed.
• Monitors and approves staff time and attendance records.
• Manage and approve all time off while maintaining appropriate staffing levels.
• Ensures all job functions are filled by trained personnel during periods of absences, filling in when needed.
• Maintains high morale and good relations with all stakeholders.
• Holds staff meetings at least monthly; prepares meeting minutes, and distributes them to staff, physician(s) and Regional Operations Manager. Regularly disseminates relevant information from Administration to necessary staff
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.

Business Operations

• Ensures office is opened and closed daily, according to protocol and maintains a leadership presence during operating hours.
• Ensures that staff validate insurance eligibility and prior authorization requirements in accordance with business lines, specialty services lines and Practice Manager checklist.
• Oversees and distributes work activities and staff schedules.
• Manages petty cash, daily-balance submissions, and deposits in accordance with company guidelines.
• Ensures consistent collection of payment at time of service.
• Reviews daily reports and ensures check-out staff accurately completed the daily close requirements.
• Actively participates in the marketing program as defined by Allergy Partners.
• Reviews accounts receivable reports regularly; brings aged claim balances and rejection patterns to the attention of departments and Regional Operations Manager.
• Effectively manages collection accounts. Speaks with patients who have large, outstanding balances and attempts to collect on the account or arrange a payment plans prior to referring to external collections.
• Reviews monthly internal financial and management reports with Regional Operations Managers and physicians with the goal of identifying trends or outliers and enacting appropriate operational changes.

Qualifications

• Experience in healthcare management or administration
• Knowledge of medical billing and coding
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize responsibilities
• Proficiency in electronic health record (EHR) systems
• Familiarity with regulatory requirements and quality improvement initiatives
• Bachelor's degree in healthcare administration or related field (preferred)