OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
The Practice Coach provides practice transformation support to OCHIN’s members and customers to help them establish and reach clinical, operational, and/or quality improvement goals; adopt best practices; implement innovations; and improve patient outcomes. The Practice Coach is a member of the Practice Transformation in the Clinical Operations department.
We are seeking to fill two Practice Coach positions. The goal of this recruitment is to fill the position of Practice Coach. However, we encourage candidates who meet the minimum qualifications for the Associate Practice Coach ($70,214 - $87,767) and the Sr. Practice Coach ($81,669 - $106,170), to apply, as the department may consider a more junior or senior candidate.
Essential Duties
Provide direct coaching support to clinical practice teams, both in-person and remotely
Facilitate member team participation in research, operational, and quality improvement projects
Assist member teams in obtaining and using data to drive change and improve outcomes
Use change management and quality improvement principles to provide feedback and recommendations to member clinics for improving clinical and organizational processes
Support member team adoption of OCHIN’s technology solutions (e.g., Healthy Planet, Reporting Workbench) to drive practice transformation along the building blocks of primary care
Facilitate meetings with and between clinics to identify facilitators and barriers to change and share clinical and operational best practices
Build and maintain relationships with internal and external stakeholders and continuously seek opportunities to improve OCHIN’s systems and processes through practice coaching services
Manage multiple projects related to clinical improvement simultaneously and actively participate in OCHIN cross-departmental project teams as needed (e.g., Research, Innovation)
Job Duties – Practice Coach
Serve as a mentor to junior level coach
Serve as lead coach on a grant activity
Job Duties – Sr. Practice Coach
Utilize a broad perspective to interpret issues, recommend solutions, and support team members in resolving complex problems
Provide proactive input to the Manager on design and implementation of team processes.
Requirements
All Levels
Experience in a telecommuter role required, including use of remote technologies (e.g. Zoom)
Demonstrated experience communicating to a wide range of roles/stakeholders, both writing and oral presentation; ability to identify/monitor tasks and timelines and work on multiple projects simultaneously, and demonstrated experience with electronic documentation and file management, including documenting health center engagement and maintaining status reports
Experience working with electronic health records desirable. Previous experience with FQHC/Safety Net clinics is desired, as well as working knowledge of clinical quality metrics such as UDS, HEDIS, NCQA, OR NQF type metrics
Demonstrated coaching and/or team building to support health center change agents apply evidence-based data-driven solutions
Demonstrated experience supporting individual clinicians, care teams, and clinic leaders with implementing practice changes in a clinical setting using principles of Motivational Interviewing or Human Centered Design; practices of Model for Improvement or Lean; and frameworks such as PCMH or the Building Blocks of High Performing Primary Care.
Excellent computer skills, especially Microsoft applications Word, Excel, PowerPoint, Teams and SharePoint; comfort with exploring and learning new applications or databases.
Self-motivated, preferably with strength in anticipating and resolving problems, and demonstrated problem solving skills, preferably with progressive management of increasingly complex tasks and strong process understanding of project lifecycle
Ability to create welcoming, structured spaces for meeting and collaboration, virtually and in-person, including creating realistic agendas and creative social connections (icebreakers), and coordinating stakeholders across disciplines and technical assistance needs.
Ability to travel to urban and rural locations.
Requirements – Associate Practice Coach
Minimum of one (1) year of experience supporting health care teams in similar or relevant role
Bachelor’s degree in healthcare (e.g., public health, health promotion); communications or change management, or a related field strongly preferred
Requirements – Practice Coach
Minimum of three (3) years of experience supporting health care teams in similar or relevant role
Bachelor’s degree in healthcare (e.g., public health, health promotion); communications or change management, or a related field strongly preferred
Requirements – Sr. Practice Coach
Minimum of five (5) years of experience supporting health care teams in similar or relevant role
Bachelor’s degree in healthcare (e.g., public health, health promotion); communications or change management, or a related field strongly preferred
Demonstrated strength in anticipating and resolving problems including where little to no precedent may exist, strong process understanding of project lifecycle
Substantial applied practice facilitation – 5+ years of experience in the field
Base Pay Overview
The typical offer range for this role is minimum to midpoint, ($77,235 - $96,544) with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Ability to work independently and efficiently from a home office environment
High Speed Internet Service
It is a requirement that employees work in a distraction free workplace
Travel may be required to support our member organizations on-site based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Equal Opportunity Statement
OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.
As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.
#Healthcare
#Clinical
Salary Description
Min $77,235.00, Mid $96,544.00, Max $115,852.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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