Post Market Surveillance Analyst

Who Is Drive DeVilbiss…

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail and e-commerce channels in more than 80 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

Summary (Major Purpose Of The Role)

In compliance with applicable regulations, the Post Market Surveillance Analyst is responsible for supporting the complaint handling system through the timely assessment, processing, distribution of information, and communication of alleged product quality defects for all medical devices within the scope of Drive DeVilbiss Healthcare.

Main Activities/Responsibilities

• Manage all received complaints to promptly identify potentially expedited quality/compliance issues.
• Record and enter quality complaint information accurately.
• Determine whether a complaint requires investigation or should be recorded for trending purposes only.
• Effectively communicate with customers and provide feedback on complaints.
• Retrieve complaint samples for evaluation when necessary.
• Complete daily workload while maintaining consistent, high-quality work and compliance with established procedures and timelines.
• Contact reporters as necessary to gather additional complaint information to ensure thorough evaluation of alleged complaints.
  
  

Competencies

• Excellent written and verbal communication abilities
• Strong problem-solving skills and critical thinking
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
• Capacity to work both independently and collaboratively in a fast-paced environment
• Effective multitasking, prioritization, and meeting of deadlines
• Excellent attention to detail, organizational skills, and follow-up abilities
• Consistent and reliable attendance
• Critical Thinking skills
  
  

Reporting Relationships And Supervision

• This position will directly report to the Post Market Surveillance Supervisor
  
  

Education And Experience

• BS degree in Life Sciences or related certifications preferred.
• 1 year of experience in the medical field industry preferred.
• Ability to quickly learn Drive's complaints management systems.
• Ability to understand how Quality processes relate to incidents and complaints, including their interface with FDA eMDR reporting requirements.
  
  

Why Apply to Drive DeVilbiss…

Competitive Benefits, Paid Time Off, 401(k) Savings Plan

In accordance with New York law, Drive DeVilbiss Healthcare provides a salary range in job advertisements. The hourly wage for this role ranges from $25.00 to $25.95. Actual wages may vary based on factors including the applicant’s experience, specialization, education, as well as the company’s requirements. Please note that the provided salary range excludes bonuses, incentives, differential pay, or other forms of compensation or benefits that may be available to eligible applicants in accordance with company policies. .

“Drive DeVilbiss is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive DeVilbiss strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive DeVilbiss complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.”