Port Dispatch Coordinator (Must Have Experience)

Job Description

Position Summary

This position reports to the Dispatch Lead and coordinates deliveries and pick-ups according to customer requirements while ensuring compliance to DOT regulations and established internal policies and guidelines.

Essential Responsibilities

• Route, check-in, and dispatch drivers for deliveries and pick-ups
• Prioritize time sensitive cargo
• Notify drivers of deliveries and pick-up assignments
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Communicate status updates as needed to/from operations team
• Ensure efficient turnaround time for loads to minimalize driver down time and increase productivity.
• Reduce/eliminate cost exposure due to reduce dentition, storage and per diem charges.
• Assist drivers troubleshoot when necessary.
• Ensure drivers have collected all appropriate documentation and signatures related to deliveries and pick-ups.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Other duties as assigned
  
  

Key Performance Indicators:

• Total Shipment
• Shipment Delivered
• Shipment Cancelled
• Ontime Delivery
• Average Number of Moves per Driver
• # of Dry Runs
• Total # of drivers available vs # of drivers calling off
• Empty Container
• Missed Appointment
  
  

Minimum Experience And Qualifications

• One (1) year experience in dispatch
• One (1) year of experience of transportation
• Bi-Lingual a plus
• Strong organizational skills
• Strong team building and interpersonal skills
• Proficient with Microsoft Office suite including Word, Excel, PowerPoint and Outlook
• Ability to work on several projects simultaneously
• Ability to work well under pressure and adapt to changing information quickly
• Ability to keep tight deadlines
  
  

Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance
  
  

Equipment:

• Computer and other office equipment
  
  

Work Environment:

• Normal Office Environment
• Willing to work after hours when needed
  
  

Physical Efforts:

• Generally not required, or up to 10 pounds occasionally, 0 pound frequently.
• Ability to sit for long periods of time frequently, stand/walk for long periods of time occasionally
  
  

Company Description

Since our foundation, we have been driven by integrity, service, and diversity that is unmatched in our industry. We believe, that in order to achieve these lofty objectives, we must hire and retain only the most qualified and dedicated individuals who are willing to share and work to achieve our company's vision. Our status is dependent upon our ability to provide only the highest level of service to our customers, recognize opportunities, and react to the constantly evolving market conditions well ahead of our competition. Since we opened our doors, our mission has been to continue to earn a reputation worthy of being called one of the best.

Mission: To be the market leader in transportation and logistics!

Since our foundation, we have been driven by integrity, service, and diversity that is unmatched in our industry. We believe, that in order to achieve these lofty objectives, we must hire and retain only the most qualified and dedicated individuals who are willing to share and work to achieve our company's vision. Our status is dependent upon our ability to provide only the highest level of service to our customers, recognize opportunities, and react to the constantly evolving market conditions well ahead of our competition. Since we opened our doors, our mission has been to continue to earn a reputation worthy of being called one of the best. Mission: To be the market leader in transportation and logistics!