Platform Operation Specialist - Workforce and Budget - San Jose

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

- Continuously dig deep into business requirements through user research, user feedback, data analysis, etc., and gain insights into services and processes' pain points to understand the actual demands from the users.
- Be responsible for sorting out the data index system, defining key indexes and driving data construction.
- Be able to transform product demands into MRD/BRD documents, provide the platform and tool-based solutions, and coordinate with R&D for resources to implement programs.
- Engage in requirements testing and verification, tracking and promoting the progress of platform requirements proactively to ensure the efficiency and quality of the implementation.
- Produce platform operation documents, train and promote platform features, and enhance frontline users' awareness and product usage.
- Cooperate closely with XFN teams ( R&D, business, legal, etc.), be able to respond to emergencies in time, undertake project requirements and be responsible for resource coordination, and ensure the smooth implementation of projects all around the world.