Personal Training Manager

About The Company

MVP Sports Clubs is a sports facility development and management company with 5 facilities operating in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about exercise and sharing this with our communities!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for employees. To foster this type of environment, we provide employees with a full range of benefits.

• Our part-time employees have athletic club access for team member and any spouses and dependents, discounts on memberships for additional family members, member rates for participation in services/programs and a 25% off retail, food, and beverage discount.
• In addition to the benefits listed above, our full-time employees also have health, dental, vision, and life insurance, long/short-term disability, paid maternity and paternity leave, PTO, and 401k participation available after completing one year of service.
  
  

About The Position

The Personal Training (PT) Manager is responsible for creating a cohesive team of personal training professionals that deliver a world class Personal Training Experience that is exciting, fun, entertaining, motivating, and facilitates an overall wellness lifestyle. This role will administer and evaluate a broad range of high-quality health, fitness and sports programs and services that create a stimulating fitness experience that is effective and efficient for a large, diversified membership. This position is a part of the Personal Training Department and reports to the Director of Fitness and Sales, with a dotted line to the Building Director. The focus of the role is to drive quantitative and qualitative metrics for the personal training program at your club. Specifically, the focus of this role is personal training duties, but as a leader within the building, will contribute to general club operations leadership.

Responsibilities

Personal Training Program Management:

• Manage, evaluate, and measure all personal training programs and ensure they meet high-quality standards.
• Meet budget expectations and key performance indicators.
• Meet programming brand standard expectations.
• Conduct regular, weekly and biweekly business development meetings with your PT team.
• Attend all PT related training and meetings set forth by the director of fitness.
• Grow the club’s PT business into a net positive MOM and YOY.
• Foster an environment in your club that facilitates session productivity and growth.
• Work closely with the Director of Fitness and Sales to implement consistent policies and procedures.
• Monitor trainer clientele to ensure client expectations are met.
• Seek feedback from clientele on how to improve experience.
• Supervise fitness floor shifts to ensure safe and productive workouts and excellent customer service.
• Schedule to provide appropriate coverage and attention to appointments.
• Work closely with the sales team to ensure new members are being provided with a PLAN within 2 weeks of beginning membership.
  
  

Personal Training Team Leadership And Development

• Lead and motivate the team to deliver the best programs, personal training, events, activities, and experiences.
• Perform team member appraisals in a timely and efficient manner.
• Conduct all communication within a 24-hour response time.
• Lead and develop the necessary training and education to properly develop the skillsets of the department.
• Lead by example on industry excellence.
• Conduct new trainer and client onboarding processes as outlined and required.
• Monitor and develop PT team member’s execution and conversion % of the PLAN.
  
  

Club Operations Support

• In-club point of contact for all PT initiatives, including frequent communication with all building leadership.
• Assist with other club operations tasks as needed, as directed by the CLub Director.
• Collaborate with GX Manager to analyze and develop quarterly schedules to promote membership attendance.
• Develop synergy with all club departments for cross-selling and combined programming.
• Participate and/or lead regular Service Game training sessions as directed by supervisor.
• Adhere to all departmental and program Standard Operating Procedures (SOP’s)
  
  

Additional Responsibilities

• Ability to manage multiple responsibilities simultaneously while prioritizing tasks to meet retention goals and facility objectives.
• Know, understand, and exemplify the MVP Sports Clubs Values and Service Standards.
• Maintain a neat and professional appearance by wearing the MVP Sports Clubs uniform and name badge.
• Instill a culture within the PT Team that promotes safe and effective workouts and values personal training.
• Perform any other duties as assigned.
  
  

Requirements

• Degree in Fitness related field preferred.
• Maintain national certification as well as maintaining staff national cert status is always up to date.
• First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
• Minimum of 2 years of field experience with at least 2 years in management positions preferred.
• Prior experience on the public/commercial side of the industry managing large facilities with direct accountability for programs.
• Prior staff management experience.
• Proficient computer skills (word processing, spread sheets & graphics programs).
• Possess strong leadership skills and be competent in staff training.
• Experienced in broad knowledge of exercise testing and prescription in order to deal with a varied membership who may need special counseling re: diabetes, high blood pressure, pregnancy, orthopedic problems, etc.
• Understand basic principles of marketing/motivation, exercise science and safety, behavior modification and emergency procedures, and be able to train staff in these areas.
• Demonstrate a firm understanding of health enhancement programs and be able to effectively promote their value to members and deliver seminars.
• Excellent communication and interpersonal skills and must be able to provide effective management and leadership that will translate into staff development and success.
• Must help establish and enforce the policies and procedures of the facilities, while deciding when to make exceptions for special cases.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Life/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.