To support our North America team we are searching for Personal Shopper based Texas.
What You Will Do
Act as the point of contact and ambassador to Mytheresa’s top clients
Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
Grow spend of existing clients – ideally ensure that sales leads are identified, prioritized and executed
Drive and participate in all acquisition opportunities
Create and implement new selling ideas to ensure sales targets are met
Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
Responsible for the Pre-Reservation four times a year
Responsible to update the preference sheet/ profile of the customers
Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
Who You Are
3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
Proven record of being a self-starter
Be passionate about our customers – have a true service and 'roll-up-the sleeves' mentality
Love for fashion and technology
Enthusiastic, innovative and creative
Sales-driven
Fluent in written and spoken English and ideally one other language
Organized and detail oriented
Great communicator
The salary for this position is $68,000 / year.
What We Offer
Up to 32 days of holiday, depending on the length of service, starting with 28 days
Language & e-learning courses
Staff discount
Discounted membership for selected sports platforms & gyms
Individual support on mental health & well-being (e.g. compatibility work and family life)
Social Day
Employee Share Purchase Plan
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Retail Luxury Goods and Jewelry
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