NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.
NET-A-PORTER are now seeking a talented Personal Shopper to join the team in New York. NET-A-PORTER Personal Shopper’s are the primary liaisons to our best customers. They provide our EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. Personal Shoppers anticipate customer wants and needs – and ensure exceptional shopping experiences are delivered to them globally!
Compensation for this role ranges from $30/hr - $32.82/hr Salary is negotiable based on skills and experience.
Besides a competitive salary, we can offer you:
Performance bonus schemes dependant on the type of role you are in
Flexible working
A pension that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Private healthcare for you and your family
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
Profile customers individually based on their shopping pattern
Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
Represent brand and embody values of NET-A-PORTER
Ensure prompt follow up with customers acquired through events and partnerships
Achieve yearly targets and KPIs
Lead team by example through hitting and exceeding sales targets
Be the sales expert within the team
Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas
Offer styling and advice on items
Ensure that sales leads are identified and prioritized by analyzing your customer list
Increase spend of individuals and develop customer loyalty through by understanding their needs
Drive Personal Appointments where possible with clients to develop relationships
Have a cultural awareness for clients based across different regions
Possess a self-driven awareness of fashion industry and brands/product
Feedback any buying patterns to Managers
Participate in Client Relations, marketing / partnership events as required
Work alongside the wider business to understand key business trends and increase business acumen
The type of person we are looking for:
3 – 5 years of work experience in a similar position, preferably in luxury fashion
Engaged and active client book driving between £1.8m-£2.5m
Proactive sales approach, with a track record of achieving personal sales goals
Customer centric. Willing to go above and beyond to deliver outstanding service and build/maintain strong relationships
Leadership and mentoring skillset
Works very closely with stakeholders outside the department to drive own business
Fluent in spoken and written English. Fluency in a second language is highly desirable
Technology literate, with experience in Excel and Outlook
Confident, with excellent communication skills
Organized with an eye for detail
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
Seniority level
Associate
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at YOOX NET-A-PORTER by 2x