People/Talent Operations Program Manager

As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60k+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson’s Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.

How Will You Contribute to the Company?

We seek a People/Talent Operations Program Manager to manage all aspects of talent operations. This role will support the entire scope of the employee journey from applicant to retirement, with a focus on immigration, compliance, and internal mobility. Most importantly, this role involves analyzing multitudes of data to identify, evaluate, and implement the processes, systems, and tools that best meet the needs of the company’s People teams so that they can find, attract, hire, and retain the best talent out there. To be successful in this role, you must be comfortable taking ownership of work, executing, and making decisions while also ensuring appropriate buy-in and seeing around corners.

As a key member of the People team, you will help ensure that our employees have the support they need to be as effective as possible in their roles. You will own important components of global People Operations and play a key role in the implementation of programs, processes, and tools. You won’t be scared to get your hands dirty by jumping into different efforts on the People team. Most importantly, you will love having the chance to help an amazing company reach its next phase of growth.

What Will You Do?

• Support the Senior Manager, Global Talent Operations with processes and policies specific to the Talent lifecycle.
• Partner with other People Team SMEs to develop, manage, and implement processes and procedures.
• Develop effective and timely communication approaches, including actively keeping others informed and conducting training sessions as appropriate to support the rollout of new policies and processes.
• Partner with the Internal Communications team to create and distribute Talent Operations change communications (internal & external).
• Responsible for vendor management and reporting, including managing the contract process in lockstep with our Sourcing Partners.
• Work with the Senior Manager to develop protocols for evaluating and improving platforms and processes.
• Partner with the People and Talent Team Leaders to identify prioritized projects and goals.
• Work with the Senior Manager to create, implement, and manage global Standard Operating Procedures (SOPs).
• Work with the HRIS team to facilitate updates based on process changes and priorities.
• Main point of contact for People Operations questions and concerns.
• Owner of data analytics and reporting related to People data.
• Own, create, and deliver People data presentations and articulate data points to cross-functional teams and leaders.
• Partner with Business leaders, People Business Partners, and the internal Immigration team to execute our immigration program.
• Provide hands-on support for the compliance program, including training, reporting, policy implementation, and overall governance.
• Partner cross-functionally within the Ericsson Enterprise Wireless Solutions function and across Ericsson.
• Support Senior Manager, Global Talent Operations in transformation work as we grow the Ericsson Enterprise Wireless Solutions function and transition into the full Ericsson ecosystem, including systems (SuccessFactors), employee experience, and policies and processes.
• Manage other program management duties as needed.
  
  

Qualifications

Minimum Qualifications:

• Seven (7+) years of Operations experience in HR and/or Recruiting
• Three (3+) years of compliance program management experience (Combination of any of the following: GDPR, Privacy, Data Retention, regulatory employment laws, ABC controls, etc.)
• Two (2+) years of Vendor management experience
• Strong working knowledge and experience with HR and Recruiting tools (ATS, HRIS, LinkedIn, Glassdoor, etc.)
• Strong level of experience manipulating data in Excel to meet data request needs
• Experience with hiring and recruiting policies and processes
• Excellent interpersonal, communication, creative problem solving and influencing skills
• Demonstrated ability to collaborate effectively with a broad range of individuals and groups
• Successfully partner with internal and external teams to deliver on project timelines and objectives
• Can manage ambiguity and confidential information
  
  

Preferred Qualifications

• Bachelor’s Degree
• Two (2+) years of supervisory and/or management experience
• Direct experience with staying up to date with employment laws and rolling out policies to support new laws. Extra bonus points for Global knowledge!
• Workday and/or Success Factors experience
• Visa Recruitment experience
• Strong knowledge of global employment laws
• Strong knowledge of global privacy laws
• HCM & ATS reporting experience
• M&A experience
  
  

Why Ericsson Enterprise Wireless Solutions?

At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Values Drive Everything We Do

• Respect: we don't point a finger; we lend a hand.
• Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
• Perseverance: we accept and embrace change; we have a passion to win!
• Professionalism: we hold each other accountable.
  
  

We are creating the future of global connectivity and community. Come join us. You belong here.

Compensation & Benefits At Ericsson Enterprise Wireless Solutions

At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

$78,400.00 - $145,600.00

Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by our Senior Leadership team. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security

Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time

Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays).  Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees. 

Additional Benefits

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.

Ericsson Enterprise Wireless Solutions’ Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Please note: Ericsson Enterprise Wireless Solutions does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Ericsson Enterprise Wireless Solutions employees.

The deadline to apply to this role is listed below.

07 / 31 / 2024

Note: this date may be updated based on any extensions to the job posting.