PBX Operator / Guest Response Center

Our Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy
  
  

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
  
  

Position Overview

Responsible for providing information to guests and visitors via the telephone while providing courteous and friendly guest service. PBX performs switchboard operator duties, internal and external calls. Also this position will be utilizing and monitoring our text messaging system.

RATE OF PAY Full-time, hourly at rate of $22.00

WHERE WILL YOU WORK?

Guest Response Center - Front Office Operations

Position Requirements

Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred.

Experience: Experience in clerical/administrative duties/roles preferred

Required: Must have a valid driver’s license, motor vehicle background check will be completed

Essential Functions, Skills, Abilities

• Receives and screens incoming telephone calls within 3 rings, providing factual information which may require the interpretation of policies and procedures; takes messages or refers the caller to the proper person/department.
• Ensures privacy of guests, owners and staff as outlined in hotel standards.
• Administers guest voice mail systems.
• Maintains and updates regional/international directories and telephone A-Z reference guide.
• Ensures relevant group check-out is communicated.
• Pages guests for telephone calls per established policy.
• Maintains awareness of hours of operation for all entities with the hotel as well as daily functions.
• Assists with front office duties as needed.
• Maintains awareness of room details in order to process reservation requests or cancellations if needed.
• Assists with charges and payments to guest, owner and house accounts.
• Directs logistics of multiple phone lines.
• Maintains clean and neat work area.
• Monitors emergency phone system and fire control panel.
• Administers hotel wake-up program.
• Observes safety precautions required to protect hotel and guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Excellent communication and customer service skills, data entry skills, and ability to operate office equipment.
• Ability to work without supervision.
  
  

Physical/Mental Requirements

Resort Operators must be able to sit for long periods of time and be comfortable to work in fast paced environments.

HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).