Payroll Benefits Specialist

Job Title: Payroll and Benefits Coordinator

Type: Perm

Start Date: ASAP

Location: 100% remote – NYC or South FL

Salary: $65,000 to $70,000

Keys to the role...

• Bachelor’s degree, preferably Human Resources, Business Administration, Accounting
• Minimum of 5 years of experience in payroll processing and benefits administration.
• Proficiency with one or more major payroll/HRIS systems... ADP, Paychex).
• Administer various employee benefits programs... health, dental, vision, life insurance, and retirement plans.
• Serve as the primary contact for benefits inquiries and issues resolution

Position Summary:

As a Payroll and Benefits Coordinator you will play a crucial role in managing and executing payroll and benefits services across a diverse client base nationwide. This position offers a hybrid work model, enabling you to work from home while also providing opportunities for in-person client engagements. In this dynamic and fast-paced environment, you will use your expertise to ensure efficient payroll processing and benefits management, supporting both client satisfaction and regulatory compliance.

Essential Functions

Payroll Administration:

• Coordinate and process payroll for multiple clients, ensuring accuracy, confidentiality, and timeliness in all transactions.
• Review and verify payroll data and reports for precision and compliance with federal, state, and local regulations.
• Liaise with finance departments to resolve payroll discrepancies and ensure accurate record-keeping.

Benefits Management:

• Administer various employee benefits programs such as health, dental, vision, life insurance, and retirement plans.
• Serve as the primary contact for benefits inquiries and issues resolution, providing prompt and accurate guidance to employees and management.
• Maintain benefits records and documents, ensuring compliance with applicable laws and policies.

Provide Direct Employee and Client Support

• Multiple Email Inboxes: Closely manage and monitor multiple email inboxes, ensuring timely responses to client inquiries, requests, and internal communications.
• Prioritization: Prioritize emails based on urgency and importance, ensuring that critical issues are addressed promptly.
• Resolution Tracking: Keep detailed records of client issues and resolutions, maintaining organized documentation for future reference.
• Timely Responses: Respond promptly to client emails and phone calls, acknowledging receipt and providing initial support as needed.
• Client Employee Relationship Management: Foster positive relationships with client employees through effective, professional, and human-centered communication.

Required and Preferred Qualifications:

Required Qualifications:

• Bachelor’s degree, preferably Human Resources, Business Administration, Accounting, or related field.
• Minimum of 5 years of experience in payroll processing and benefits administration.
• Proficiency with one or more major payroll/HRIS systems (for example, ADP, Paychex).
• Strong mathematical skills, with the ability to perform accurate calculations.
• Some knowledge of local, state, and federal employment laws and regulations, particularly related to pay practices.
• Strong analytical skills and ability to determine root causes of issues and find solutions.
• Excellent organizational, communication, and interpersonal skills.
• Must be proficient in Microsoft Office, including strong use of Excel and competent use of Word, PPT, and Outlook. Additionally, the ability to learn new programs and skills as needed.

Preferred Qualifications:

• Advanced degree or professional certification in Human Resources (for example, SHRM-CP, PHR).
• Experience managing payroll and benefits in a consulting or multi-client environment, and working in a client-facing role within a fast-paced, service-driven environment.
• Strong knowledge of benefits structures, with the ability to navigate and explain summary plan documents to others.
• Proficiency with one or more major benefits enrollment systems (for example, Employee Navigator).

Competencies:

• High attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Effective communication and customer service skills.
• Adaptability and flexibility to handle the varying needs of multiple clients.
• Proactive in maintaining industry knowledge and compliance updates.
• Ability to juggle competing demands and priorities.
• Must have strong attention to detail.
• Dependability, outstanding organizational ability, and strong follow through.
• Self-motivation and discipline to regularly set and achieve work goals.
• Ability to solve problems through careful troubleshooting and implement ways to continuously improve processes.
• Excellent interpersonal skills, including the ability to communicate clearly both verbally and in writing.