We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
The Payments Project Specialist is responsible for managing the Payment Implementation Project activities for all sources of Payments implementation needs, including new payments customers, add locations for existing payment customers, and Partner payment integrations. S/He will also support coordination of the Early Adopter (EA) program for each payment integrations and payment feature releases for all specialties that Nextech supports. S/He will help to define, track and report success criteria of each implementation and feature release prior to the defined General Availability (GA) Date, helping determine if the GA date is viable or needs to be rescheduled. S/He will work closely with the broader implementation team to track success of the activation and training sessions, make recommendations for improvements, be a point of contact for issues that are experienced, reporting them to the Product Team and keeping the customer informed through resolution. S/He will have the skill set to do preliminary triage on reported issues before handing them off to the Product Team for technical investigation, root cause identification, and fix implementation. S/He will collaborate closely with the Payments Product team, customers, and other internal departments to achieve successful implementations and issue resolutions.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Help coordinate the identification of Beta customers for new payment integrations and feature releases
Provide suggestions to improve implementation, activation, and overall client experience for payment customers
Manage the third-party integrations and are certified to use Nextech Payments (adherence to Nextech Payments best practices)
Coordinate the implementation and activation of Nextech Payments customers that want to leverage certified third-party software solutions with Nextech Payments
Help educate internal stakeholders on existing and new Nextech Payments and other PayFac features
Front-line defense team member for PayFac product team, performing troubleshooting, issue reporting, and handoff to Product, tracking through resolution
Help with feature launch and commercialization
Support creation and maintenance of artifacts (KB and SOP documentation, demo videos)
Communicate and help train clients when needed
Help with Nextech Payments activation and first deposit metrics
Work with the Payments team to help educate the Sales, PSM, CSMs, and Support with payment Training, Documentation, Process Updates
Be a cross-functional team member between PayFac and Implementations
Provide support and assistance to implementations for all Payment features and 3rd party software integrations
Help with Support Cases
Activate Payments Licenses
Assist implementations with training clients on Nextech Payments and its features
Support Implementations team with client setup, device ordering, and activation session troubleshooting
Manage post-go live client health check
Assist the team with meetings as a representative of PayFac product where necessary
Be a Salesforce expert for PayFac team
Support quantitative analysis of Payments feature utilization by clients and support/supply data for health-checks in coordination with CSMs/PSMs to identify any blockers and drive feature adoption
Minimum Requirements
3 years of experience in the payments industry holding a variety of positions working with internal and external clients
Knowledge and understanding of all facets of the Card Payment Industry
Bachelor’s degree, preferably in business, information technology or related area (or equivalent experience)
Demonstrate superior problem solving and troubleshooting skills
Ability to multitask, prioritize, and meet deadlines
Excellent communication skills with strong ability to build meaningful cross-functional relationships and buy-in
Critical thinker with strong analytical and problem-solving skills
Demonstrated experience with data, using Excel other MS Office programs
Must possess high degree of professionalism and proven ability to work with confidential information
Ability to work in a fast-paced environment with ambiguity and minimal oversight
Strong attention to detail with excellent written and verbal communication skills
Preferred Qualifications
Bachelor’s degree in Business Administration or related field and/or related experience
Project Manager or Project Coordinator experience dealing with multiple stakeholders
Working Environment/Physical Demands
This is primarily a remote role
Long-distance or air travel as needed – not to exceed 10% travel
Activities require a significant amount of work in front of a computer monitor
Total Rewards
Employee Assistance Program with free counseling sessions available
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Generous annual bonus opportunity
iCREATE Employee Recognition Program
Insurance : Choice of Medical, Dental, and Vision plans
Wellness Program including discounts on medical premiums
Health Savings Account
Flexible Spending Account
Volunteer Time Off
100% Company-Paid Parental leave
401(k) with Employer Match
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Company-Sponsored 529 College Savings Plan
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
Seniority level
Not Applicable
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Software Development
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