Payment Services Representative

• This is NOT a remote position***
  
  

We are looking for a friendly and detail-oriented Payment Services Representative to join our team at iClassPro, Inc. As a Payment Services Representative, you will be responsible for providing excellent customer service and support to our clients regarding payment processing and other product inquiries. With your friendly and approachable demeanor, you will serve as the front-line contact for our clients, ensuring their satisfaction and helping them navigate any payment-related concerns.

In this role, you will:

• Assist clients with product inquiries and resolve payment-related issues
• Process payments, refunds, and adjustments accurately and in a timely manner
• Provide guidance and support to clients regarding payment processing procedures
• Maintain accurate records of customer interactions and transactions
• Processes risk reviews and chargebacks
• Assists with customer onboarding and terminal troubleshooting
• Collaborate with other teams to ensure smooth payment operations and resolve any customer concerns promptly
  
  

We are looking for someone who:

• Has a friendly and approachable demeanor
• Has excellent communication and interpersonal skills
• Is detail-oriented and has strong problem-solving abilities
• Is able to manage time effectively and prioritize tasks
• Has a high level of proficiency in computer and internet usage
  
  
  

Education and Experience:

• 2+ years experience in a customer support or payment services role required
• Experience with payment processing systems, underwriting, risk reviews, and chargebacks is preferred
• Knowledge of card brand rules preferred
  
  
  

Benefits

• Health Insurance including medical, dental, vision, life)
• EO Medical paid at 100%
• Generous PTO
• 401K with company match
  
  

Please note that this position requires both an acceptable background check and credit history check as part of the hiring process, due to the sensitive nature of the role involving access to customer credit card data.