PAYMENT RECONCILER

BID/JOB ANNOUNCEMENT

PAYMENT RECONCILER

Department of Finance

Payment Processing/ Reconciliation Unit

Number of Positions: 1 (additional positions possible pending budget approval)

This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the American Federation of State, County, and Municipal Employees Union - AFSCME (BARGAINING UNITS 1, 3, 4, & 5).

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

• Check the box on your profile titled “Currently employed by the City of Chicago”
• Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)
• Select your correct bargaining unit
  
  

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under supervision, performs and reconciles return payments and performs related duties as required

Essential Duties

• Creates Credit Card Challenge/NSF cases for chargebacks, ACH and paper check return payments; creates Credit Card Challenge cases for the Metropolitan Pier & Exposition Authority.
• Responds to Refund Application requests in a timely manner for both ACH and credit cards; ensures proper documentation and management approval are obtained to credit customer accounts accurately and adjusts revenue accordingly.
• Responds to daily Credit Card Chargebacks, retrievals and American Express inquiries.
• Reconciles monthly Chargeback and retrievals activity for the City’s Collection Vendors
• Prepares the American Express Monthly Chargeback Report
• Responds to suspense payment items and attends the Payment Processing Customer Service line.
• Participates in special projects and ensures completion according to instructions.
  
  

Additional Duties May Be Required For This Position.

Location: Department of Finance

Payment Processing/Reconciliation Unit

2 N. LaSalle St., 12th Floor

Chicago, IL 60602

Days: Monday through Friday

Hours: Various

8:00 AM to 4:00 PM, 8:30 AM to 4:30 PM, 9:00 AM to 5:00 PM

THIS POSITION IS IN THE CAREER SERVICE

Job Posting

Jun 25, 2024, 12:00:00 AM

BU

01

Two years of customer service, cashiering or clerical experience, or an equivalent combination of education, training, and experience.

Preference Will Be Given To Candidates Possessing The Following

• Previous experience in cashiering payment reconciliation
• Previous experience with credit card chargeback and retrieval functions
• Proficiency using Microsoft Word and Microsoft Excel
  
  

Selection Requirements

This position requires all applicants to pass a written test / skills assessment in order to be interviewed. The interviewed bidder(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be hired based on seniorityand according to the C.B.A. rules. The interviewed non-bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor

Applications for this position will be accepted until 11:59pm CDT on July 9, 2024.