Payment & Gift Card Analyst (Remote)

To support the credit and gift card operations through exceptional customer service to our customers, performing analysis to drive program performance and increase sales. All of these functions work to support customers online and in stores. This role also works with the stores team in partnership of the payment programs.

Essential Function

• Resolves gift card discrepancies for stores and eCommerce businesses
• Reconcile sales and payments for gift cards related to B2B (business to business) vendors
• Process, track and ship out orders to B2B vendors
• Provide high quality customer service and resolve customer issues timely
• Home Office primary point of contact to research and resolve gift card, credit card and debit issues
• Drive the gift card sales strategy in partnership with leadership team, stores team and B2B vendors
• Perform gift card analytics around sales, redemptions, refunds, promotions and inventory
• Primary point of contact for gift card store initiatives and events
• Work credit card, debit card, Paypal & BNPL disputes and chargebacks
• Research and resolve Afterpay, PayPal and other eCommerce payment failures
• Responsible for activating gift cards and handling funds with complete accuracy and according to policies and procedures
• Serve as backup support for the ecommerce Fraud team when needed
  
  
  

Required For All Jobs

• Performs other duties as assigned
• Complies with all policies and standards
  
  
  

Education Level

Required/

Preferred

H.S. Diploma or GED

Bachelor’s

Preferred

Experience

Experience Details

Required/

Preferred

1-3 years

Customer Service/Credit phone experience

Required

1-3 years

Analytical experience

Required

1-3 years

Credit card and payment type experience

Preferred

1-3 years

Gift Card Program experience

Knowledge, Skills And Abilities

Microsoft Office proficiency, especially in Outlook, Excel and Power Point

Analytical Skills

Strong communication skills – written and oral

Demonstrated focus on delivering high quality customer service

High integrity and handle cash/funds in adherence to company policies and procedures

SQL knowledge – preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

• Remote Work Frequency: Weekly
  
  
  

Working Conditions

Accessibility Guidelines:

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We are an Equal Opportunity Employer:

Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

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