Payment Exceptions Supervisor

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking for a dynamic and innovative Payment Exceptions Supervisor to join our team in Portsmouth, NH.

The Payment Exceptions Supervisor is a full-time permanent position that will oversee the Payment Exceptions and Collections teams, including the team that handles misdirected payments. The Supervisor will manage and escalate all issues related to payments exceptions and failed debit collections. The Supervisor will also provide support to the Operations Specialists for tasks related to NOCs, returns, collections, misdirected payments, etc.

How You'll Contribute

• Monitor the collections process for failed debits and misdirected payments
• Monitor the returns, NOCs, cancelled payments, and reversal/debit request processes to ensure timely SLAs are met
• Approve SLA extensions and debits to Vendors accounts based on research
• Work closely with Production Support to prioritize relative enhancements and tickets
• Work closely with the Direct of Payments Operations to compile monthly metrics for reporting
• Participate in subject matter level testing for future Paymode-X releases
• Manage all bank contact and escalation lists and telephone VRU access for control totals
• Provide supervision and support to the team of Operation Specialists and Collections Specialists that handles all payment exceptions
  
  

If you have the attributes, skills, and experience listed below, we want to hear from you.

• 5+ years of Treasury, Cash Management, or Operations experience
• Demonstrated understanding of electronic payment processing
• Demonstrated understanding of collections processes and acumen
• Experience processing domestic and international transactions
• Prior experience managing small teams
• Experience with NACHA rules and regulations
• Strong PC skills with a working knowledge of Microsoft Office suite, with exceptional skills in MS Excel
• Demonstrate effective problem-solving and decision-making capabilities
• Exceptional verbal and written communication skills
• Ability to move between interaction with senior management and bank executives to supervision of department tasks
• Ability to partner closely with internal and external stakeholders to support optimal collaborative efforts
• Ability to conceptualize problems and solutions and recommendations to Product Management
• Sense of urgency and drive to meet goals
• High emphasis on attention to detail
• Prior experience in Cash Operations or Payment Processing is a PLUS
• Bachelor’s degree in accounting, Finance, or Economics or related experience
  
  

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.