A Payment Entry Specialist will process payments coming into Zynex and onto the ZBS system. This role will enter incoming denials and payments into patient’s files with the appropriate value as per coding and appropriate fee schedule.
In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy.
Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post
Competencies Needed
Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
Customer-Focus - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
Results Orientation - Provides clarity regarding team responsibilities and holds others accountable for results; ensures that objectives and activities are aligned with business objectives; uses measures to monitor progress towards goal attainment; working to meet or exceed goals; delivers with efficiency and effectiveness.
Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome.
Performance Management - Creates high level of accountability, gives deserved praise and constructive criticism.
Resourcefulness – Finds ways around obstacles or lack of resources.
Essential Job Duties And Responsibilities
Main Daily Duties: (90% of shift)
Responsible for accurate records and memos in the access Billing System.
Communicate with billing caseworkers on denials and patient deductibles as needed.
Work closely with Patient Support - call center team and Billing Managers as well as Billing Caseworkers to resolve patient issues.
Issues include but are not limited to information needed to appeal denials, correct payment postings, obtaining missing information needed to accurately post patient or insurance payments.
Additional Duties
Work with the Payment Entry Team and other co-workers with extreme professionalism.
Ability to work in a fast-paced, professional office environment and follow all Company policies consistently.
Be present/visible in the home office a minimum of 40 hours per week (5 days/week (M-F), 8 hours/day). Exceptions to this need prior approval from your direct Manager.
Other duties, as assigned.
Skills That Add Value
Familiar with health insurance billing processes and HIPAA.
Experienced with 10-key entry.
Experience with medical explanation of benefit (EOB) forms.
Future Responsibilities
As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve:
Conducting training sessions for new team members.
Developing and implementing training materials and programs.
Collaborating with cross-functional teams to ensure consistent training standards.
Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
High School Diploma or equivalent required; College degree beneficial
Physical & Environmental Requirements
Computer Intensive Tasks (95% of shift):
Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
Ergonomics: Maintain proper posture using an ergonomic chair.
Communication: Effectively communicate via spoken, written, virtual, and electronic means.
Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
Sitting for Extended Periods: Sit for prolonged periods while working on a computer.
Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
Dynamic Office Environment: Operate in a fast-paced, professional office setting.
Physical Tasks (5% of shift):
Heavy Lifting: Lift objects weighing up to 10 lbs.
8 paid holidays + up to 2 additional floating holidays.
15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
Free and/or subsidized breakfast and lunch.
Health & wellness bonus up to $50/month.
Frequent opportunities for role transitions and advancements.
Up to $150/month reimbursement for community volunteer hours.
Employee product discounts.
In order to be considered for this position, applications must be submitted by 09/03/2024
To view and apply for all available positions at Zynex, kindly visit our careers page at www.zynex.com/careers.
Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Zynex Medical Remains Vigilant Against Fraudulent Schemes, Including The Use Of Deceptive Tactics Like Text Messages And Forged Letters, Which Falsely Promise Job Interviews And/or Offers Of Employment Under Our Company's Banner. To Clarify Further
We are actively hiring for various positions and will never ask for payment for job placements.
Job openings are solely advertised on trusted platforms like Indeed.com, LinkedIn.com, and Zynex.com.
Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.
Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as zynex.com.
Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Medical Equipment Manufacturing
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