As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm. This is a full-time position.
Who We Are
CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.
What You’ll Love About Us
Competitive Pay
Medical, dental, vision, disability, and life insurance
7 paid annual holidays + 2.5 weeks PTO that grows with time
401k Retirement & savings plan
Career growth opportunities within CORA
Leadership development: coaching, mentorship, and skill-building activities
Tuition reimbursement
What You’ll Need
High School diploma or GED required
Previous customer service experience within the last two years required
Proficiency with Microsoft Office Suite (Word and Excel) required
Strong time-management and organizational skills
Superior written and verbal communication skills
High level of personal integrity, reliability, and honesty
Ability to work effectively in teams and autonomously in a fast-paced environment
Bonus Points
Prior experience in a healthcare office setting
Basic medical terminology
Fluency in Spanish or Creole
What You’ll Do
Warmly greet and build rapport with patients through in-person and phone interactions
Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
Verify patient insurance for outpatient therapy benefits (applicable locations only)
Manage incoming physician referrals and prescriptions
Provide communication on first visit expectations to all new patients
Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
Collect co-pay/deductible payments and provide a receipt with each transaction
Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager
Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines
CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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