Patient Service Representative - Orthopaedics

Job Description: Patient Service Representative - Orthopaedics

Location: Jefferson City, MO, 65109

Job Summary

The Patient Service Representative - Orthopaedics is responsible for providing excellent customer service to patients and visitors in the orthopaedics department. This position will be responsible for greeting patients, scheduling appointments, answering phones, and providing general information about the department.

Key Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Schedule appointments for patients using the electronic medical record system
• Answer phones and provide general information about the orthopaedics department
• Verify patient insurance information and collect co-payments as necessary
• Assist with patient registration and check-in process
• Coordinate with other departments to ensure smooth patient flow
• Perform other duties as assigned
  
  
  

Qualifications

• High school diploma or equivalent
• Previous experience in a healthcare setting preferred
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and electronic medical record systems
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to reach, bend, and stoop