Patient Service Representative

Job Description

• Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care.
• The Patient Access Representative I (PAR I) perform a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient, and/or Emergency Services.
• The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, Physician Billing and Patient Arrival & Registration.
• The Patient Access Representative must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation
• eligibility, provide patient estimates, determine patient liability, and secure cash deposits (co-pays, deductibles, cash packages).
• Provides superior customer service through all personal and professional interactions with all customers .
• Daily Case Load: Register approximately 100-150 patients daily
• Years of Experience (minimum): 1 – 2 years registration
• Skills Required: Customer Service, PC Knowledge
• Skills Preferred: Strong health insurance knowledge; EPIC HER, Physician Billing background