Patient Scheduler - Healthcare

Job Description

Under the direction and supervision of the Administrator, the Scheduler is responsible for coordinating schedules for Home Health patients, field clinicians, and facilitating communication between patients, field clinicians, and clinical supervisors.

Core Performance Requirements:

Must be able to multi-task and work as a team in a dynamic, fast paced and high energy environment.

Schedules field clinicians for initial assignments of patients based on geography, areas of expertise, and productivity standards.

Follows Home Health agency’s process for SOCs/Admits scheduled in 24 hours or per patient’s/family’s request.

Assures all subsequent discipline referrals are scheduled per Home Health agency policy.

Promptly and thoroughly responds to patients’, field clinicians', and clinical supervisors’ questions or concerns regarding scheduling problems and policies.

Re-schedules all possible missed visits in conjunction with communication from field clinician and/or clinical supervisor.

Maintains scheduling program and ensures that it is updated daily, i.e., visits, employee skills, and emergency preparedness plan codes.

Demonstrates effective verbal and written communications skills, including an ability to handle sensitive/confidential information.

Qualifications and Requirements:

Knowledge of Home Health and/or Hospice office procedures.

Patient Scheduling Experience Preferred

High School diploma or equivalent

Proficient with Microsoft Office products and other applicable office software solutions

Ability to retain pertinent information

Company Description

For 75 years, Wilshire Health & Community Services has provided care and support that emphasizes clinical excellence, patient choice and an acknowledgement of the unique relationship we share with patients, their families and the community. As a mission driven, not-for-profit organization dedicated to helping people live a better life, our Home Health and Hospice agencies provide the highest quality care to people in our community, regardless of their ability to pay. Now is your chance to apply your passion to our mission.

For 75 years, Wilshire Health & Community Services has provided care and support that emphasizes clinical excellence, patient choice and an acknowledgement of the unique relationship we share with patients, their families and the community. As a mission driven, not-for-profit organization dedicated to helping people live a better life, our Home Health and Hospice agencies provide the highest quality care to people in our community, regardless of their ability to pay. Now is your chance to apply your passion to our mission.