Patient Enrollment Coordinator

Job Title: Virtual Care Management (VCM) Onboarding Coordinator  

Reports To: VCM Manager  

Pay Rate: $20.00 -$25.00 per hour

Type: Full-time 

Location:  On site at Clinic (near Philadelphia, PA)

This will be an on-site position, located in a medical office in northern Philadelphia, PA.

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.   

Job Summary  

The VCM Onboarding Coordinator is responsible for advising and guiding patients through the VCM onboarding process on-site at the provider’s office. Our VCM programs may include, but are not limited to, providing patients with remotely connected devices, such as scales and blood pressure monitors while also offering care management. This position will entail assessing a patient's eligibility and completing the enrollment process. The onboarding coordinator will be responsible for assessing applications, handling documentation, collecting information, entering data, and providing customer service. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy. The VCM Onboarding Coordinator must be able to demonstrate the ability to work both independently and work in a manner consistent with the CRMS by DocGo mission to provide excellence in remote medical care.   

Duties/Responsibilities:  

• Handling questions, issues and providing detailed information on requirements, processes, and policies. 
• Collecting information and qualifying patients for VCM services  
• Ensuring that orders are completed correctly and that the required supporting materials have been provided 
• Entering, updating and reviewing patient profiles and records 
• Managing equipment ordering and provisioning 
• Managing equipment set up
• Corresponding with patients and caregivers 
• Providing patient/caregiver education on equipment and software   
• Processing enrollments and dis-enrollments 
• Assisting with billing questions 
• Conducting VCM information sessions for providers and staff 
• Reporting enrollment success metrics and urgent issues to leadership team 
• Maintaining knowledge of new developments in device technology that may enhance the adoption of patient monitoring 
• Resolving other issues appropriate to position 
• Contributing to company oversight and information security functions as outlined in the employee handbook under ‘Remote Employee HIPAA Guidelines’ 
• May be required to perform other duties as assigned 
  
  

Required Experience, Qualifications And Skills  

• High school diploma or equivalent required 
• Degree preferred 
• Virtual Care Management and/or medical experience a plus but not necessary 
• Strong patient communication and education skills 
• Excellent phone and in-person demeanor 
• Self-Starter and capable of working independently  
• Must be patient, empathetic, reliable, and flexible 
• Strong interpersonal and writing/communication skills 
• Excellent documentation/reporting skills 
• Excellent computer skills with deep knowledge of Microsoft apps (Outlook, Teams, Excel, etc.) 
• Experience with EMRs (eCW, Epic, and NextGen) 
• Able to juggle multiple tasks at the same time 
• Demonstrate professionalism in all interactions to create a positive experience  
• Adhere to the Cardiac RMS policy 
• Exude confidence and positive image 
• Understanding of all HIPAA regulations and the need to strictly adhere to them 
  
  

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.