The Patient Communication Specialist plays a vital role in supporting patients with implanted cardiac devices by providing exceptional education and service. This position involves making and receiving calls to assist with remote monitor equipment, following up on overdue transmissions, and ensuring compliance with CMS guidelines and PaceMate standards. The specialist will track and manage data, maintain accurate records, and collaborate with team members to ensure seamless patient care.
The Patient Communication Specialist ensures that patients receive the support they need for their implanted cardiac devices, enhancing their overall care experience through effective communication and diligent follow-up.
ESSENTIAL FUNCTIONS2. Compliance and Scheduling3. Data Management4. Collaboration
Patient Support and Communication
Make and receive calls to assist patients with their implanted cardiac device remote monitors
Follow up with repeated calls as needed to obtain remote transmissions
Monitor internal database to identify and assist patients with disconnected transmitters or overdue transmissions
Display empathy and provide excellent service to patients and customers
Adhere to CMS guidelines and PaceMate standards for cardiac device remote monitoring scheduling
Communicate electronically with customers regarding patient situations
Accurately track and submit calling and scheduling data
Maintain detailed records of patient interactions in the internal database
Coordinate with team members to ensure seamless patient care and support
Provide feedback for process improvements
Demonstrate ability to work autonomously, multi-task, organize, and prioritize work
Collaborate with internal departments to meet customer's needs
Assist leadership with projects as directed
QUALIFICATIONS & SKILLS:
Excellent verbal and written communication
Strong organizational and multitasking abilities
Ability to display empathy and patience
Proficiency in electronic communication tools and database systems
EDUCATION, TRAINING, AND EXPERIENCE
High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred
Demonstrated ability to always remain professional and courteous with customers
Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
Experience working effectively and productively within a remote environment preferred
Flexibility to work occasional evenings, holidays, and weekends as needed
REQUIRED EQUIPMENT
Must have access to stable, reliable internet service
Company Description: PaceMate™ is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and Athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Internet Publishing
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