Are you looking to get your foot in the door with a rapidly growing pharmaceutical company that has amazing growth opportunities? InnoSource has partnered with this incredible company to hire Patient Care Representatives at their Columbus, Ohio location. Join their growing team and partner with them in making a positive impact in the world of health care!
If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care, we encourage you to apply for the Patient Care Representative role in our client's thriving call center. Join the team and contribute to improving healthcare experiences for patients!
Shift details: Full-time employees will work 40 hours per week with multiple shift times available.
Monday-Friday 7:00 am to 10:00 pm (multiple 8-hour shift options)
Saturday-Sunday 8:00 am to 4:00 pm (rotating with team)
As a Patient Care Representative your day will include:
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
Issuing Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
Collecting Feedback: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction.
Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
Education and Experience:
High School Diploma or equivalent
Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
Track record of excelling in a call center environment with outstanding performance metrics.
Strong problem-solving skills with an emphasis on process improvement.
Preferred - Pharmacy Technician certification; support provided for obtaining this certification.
Benefits and Pay:
The starting pay for this position is between $16.00 and $20.00 per-hour based on experience and performance. We also off a comprehensive healthcare benefits package. Ability for hybrid work is available once specific metrics are accomplished.
About InnoSource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Pre-Employment Checks
If offered a position, we will run a criminal background check and drug screen, in accordance with all applicable laws.
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