Patient Care Coordinator
Patient Care Coordinator
Serenity Healthcare
Atlanta, GA
See who Serenity Healthcare has hired for this role
Customer Care – Sandy Springs, GA – Full Time
Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient and love owning and solving problems? Are you dependable, courageous, full of empathy, and want a career path that is clearly defined and full of purpose? Then becoming a Patient Care Coordinator at Serenity could be a great fit.
We are seeking professionals that want to be a beacon of hope for people who are suffering from mental health challenges. Your primary responsibility will be taking inbound calls and building trust and rapport with our patients while educating them on our life-saving alternative treatments.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient and love owning and solving problems? Are you dependable, courageous, full of empathy, and want a career path that is clearly defined and full of purpose? Then becoming a Patient Care Coordinator at Serenity could be a great fit.
We are seeking professionals that want to be a beacon of hope for people who are suffering from mental health challenges. Your primary responsibility will be taking inbound calls and building trust and rapport with our patients while educating them on our life-saving alternative treatments.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
- Accelerated healthcare career growth – rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity’s treatment options
- Access to corporate onsite gym, game room and other amenities
- Open to full or part time
- Answering patient calls, emails, and questions
- Completing new patient intakes to help our patients start their healing journey’s
- Ensure compliance with HIPPA regulations and following standards & regulatory requirements
- Solving problems and educate patients about TMS and Ketamine
- Coordinate with clinics for patient care
- Other relevant duties as needed
- High School Diploma/ GED
- Strong patient first mindset
- Previous experience in customer service required
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
- Passionate about making a difference
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Mental Health Care
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