Patient Care Coordinator

We don't just have a mission statement…we have a mission.

At Eugene Center for Anxiety and Stress, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.

Eugene Center for Anxiety and Stress realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We seek a Patient Care Coordinator Staff Full-Time (hybrid) for our Eugene, Oregon location.

The Patient Care Coordinator successful candidate will support the office manager and intake lead with tasks that create a successful intake process for potential clients in the assessment arm of the clinic and support ongoing assessment efforts by increasing the efficiency of scheduling multiple parts. Will help manage paperwork, answer phone calls, and help potential clients enroll in services, schedule appointments with collateral reporters during the assessment process, manage the assessment waitlist, and interface with referral resources.

Schedule: Monday – Friday, 8:00 am – 4:30 pm

Compensation: The pay range for this position is $18.00 - $21.00 per hour. Pay is based on several factors, including, but not limited to, education, work experience, and licensure/certifications.

Requirements:

• High School Diploma or Equivalent
  
  

Role and Responsibilities:

• The successful candidate will support the office manager and intake lead
• Manage assessment intake phone line, answering calls, returning voicemails, managing faxes, and adding to appropriate tracking logs
• Help potential clients complete the web form
• Sort intake paperwork for the clinic and add to EHR, notifying clinician when fully complete; add to clinical survey spreadsheet if consent to survey
• Update new client appt tracking spreadsheet. Send paperwork reminders as needed
• Assessment Paperwork Management. Sort scanned assessment paperwork, label, and upload to Pimsy chart
• Manage collateral calls for assessment clinic, using Collateral Tracking spreadsheet, contacting and scheduling on psychologist's schedule
• Manage assessment waitlist, contacting clients to address where they are on the list
• Connect with referral resources in the community to increase referrals across a Collateral Tracking spreadsheet, contacting and scheduling on the psychologist's schedule
• Manage assessment waitlist, contacting clients to address where they are on the list
• Connect with referral resources in the community to increase referrals across a wider range of insurance types
  
  

Skills and Knowledge:

• Must be capable of learning and working effectively with minimal supervision
• Must be an effective communicator
• Must know how to use Microsoft products and programs
• Must be detail-oriented and highly organized
• Must be an engaged and collaborative employee who can constructively receive and share feedback
• Must be able to research state compliance policies and interpret rules and regulations effectively
• Have experience with state licensing and accreditation of mental health outpatient facilities preferred
• Demonstrated ability to work in a largely electronic records system with minimal physical paperwork
• Demonstrated ability to adapt to change and prioritize workload
  
  

Advantages:

• Benefits: Health, Dental, and Vision
• Paid time off (PTO)
• Employee Assistance Program (EAP)
• 401K with employer contribution
  
  

About Eugene Center For Anxiety And Stress

Eugene Center for Anxiety and Stress (ECAS) is a training-oriented, specialty behavioral health clinic founded in 2019 to bring evidence-based, inclusive, and multiculturally sensitive treatment and assessment services to the Eugene-Springfield community. Our organization was based on two pillars. First, we are committed to disseminating empirically supported treatments for Anxiety Disorders, OCD, and PTSD and evidence-based, therapeutic assessment services. Secondly, we are explicitly anti-oppression as a core value in our work. We recognize that stress and anxiety do not happen in a vacuum but in the American context, which furthers white, heterosexual, cisgender, thin, and able-bodied ideals that set conditions for reinforcing trauma, shame, and self-blame in addition to perpetuating oppression and discrimination. With these two pillars in mind, we support our diverse clients through direct intervention and assessment services that address both internal and societal factors in their distress.

Eugene Center for Anxiety and Stress is a proud Refresh Mental Health network member. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership will enable us to offer additional help and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA+ communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.