We are seeking a dedicated and detail-oriented individual to join our team as a Medical Billing Specialist. As a key member of our organization, you will play a vital role in ensuring accurate and timely processing of statements and claims for our physician practices. Your responsibilities will include coordinating with various departments, communicating with patients and insurance companies, and maintaining high standards of customer service.
Responsibilities
Process statements according to departmental schedule for an assigned group of practices.
Review billing reports to ensure all patients receive statements.
Coordinate with practices to perform daily close functions and report any issues promptly.
Assist in processing paper claims and obtaining necessary documentation.
Collaborate with EDI Specialist to review edit reports and address practice inquiries.
Identify opportunities for piggyback filing to Medicare and communicate findings to management.
Adhere to company's "Code of Conduct" philosophy and uphold our mission and values.
Provide courteous and prompt phone support to patients following quality standards.
Research and resolve patient inquiries and discrepancies effectively.
Assist walk-in patients with questions, concerns, or payments.
Document all patient interactions and promises made during phone calls.
Process correspondence from patient statements and rush refund requests accurately.
Communicate payment guidelines and set up recurring patient payments as needed.
Verify claims status using insurance company websites and resolve processing issues.
Coordinate with coding staff to ensure accurate claims coding and appeal completion.
Review payment plan accounts and initiate necessary actions according to policy.
Maintain confidentiality and adhere to HIPAA guidelines at all times.
Foster professional and friendly communication with staff, patients, and external parties.
Deliver exceptional customer service in all interactions and serve as a resource to colleagues.
Assist in achieving individual, team, and company goals.
Perform additional duties as assigned by management.
Qualifications
Completion of a one-year certificate program from college or technical school OR at least one year of medical billing experience/training OR equivalent combination of education and experience.
Minimum Of One Year Of Relevant Experience Required.
Certification or license not required.
About Us
Specializes in physician employment, practice management, and urgent care operations. We are leaders in hospitalist integration and graduate medical education, overseeing over 1,300 physician practices and 170+ urgent care centers. As HCA Healthcare's graduate medical education leader, we support exceptional resident and fellowship programs. Our focus on value-added solutions ensures physicians deliver patient-centered healthcare, aligning with HCA Healthcare's commitment to the care and improvement of human life.
HCA Healthcare has been consistently recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute. We are dedicated to providing charitable care, uninsured discounts, and uncompensated expenses, investing in the well-being of our communities.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Human Resources Services
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