The Patient Account Representative for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.
MAJOR AREAS OF FOCUS
Customer Service
Medical Billing
Responsibilities
Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
Support team through strong attendance and performance Perform other duties as assigned
Requirements
KNOWLEDGE AND SKILLS
Excellent problem-solving and communication skills, including active listening Working knowledge of EOB’s, CPT and DX codes
Ability to work independently and as part of a team Knowledge of HIPAA and PHI guidelines
Proficient in Microsoft Office (Outlook, Excel, Word) Strong organizational skills and attention to detail Ability and desire to work in a remote environment
Education/Experience
High school diploma or equivalent required Healthcare customer service experience required
Physical Requirements
Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times
JOB TYPE: Full-time
HOURLY RATE: $17 - $19 per hour
JOB LOCATION
Remote
Benefits
Paid time off
Work from home
Company-sponsored medical, dental, and vision insurance
Schedule
Monday to Friday
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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