PursueCare is a mission-driven, patient-focused company that provides compassionate, judgement-free addiction recovery and behavioral health services to patients via telemedicine. Our inclusive and inspiring company culture empowers employees to be the best version of themselves.
Overview:
The Patient Access Specialist's primary responsibility is selling the patient on the benefits of addiction treatment and smoothly guiding patients through the intake process. This is an on-site position in our Middletown, CT office.
Using chat and video tools, the Patient Access Specialist:
Schedules patients with admissions counselors
Addresses and resolves all payment option questions with help from insurance coordinators
Tracks and collects all intake documentation
Updates patient records with all referral and intake paperwork
Essential Responsibilities & Duties:
Perform all key tasks of a remotely managed central intake function, with a primary focus on converting leads into patients
Track and manage patient leads.
Intake patients in a timely, efficient, and customer-focused manner. The key driver is to get patients into the treatment services that they need within 24 hours of outreach to PursueCare
Work with patients via in-app chatting, email, phone, and text environments.
Assist patients in using PursueCareRx for all pharmacy needs
Confirm that all required authorizations and information are secured
Assist patients in understanding their payment options
Manage scheduling of initial toxicology testing
Ensure patient completes registration with Patient Access before scheduling with admissions coordinator
Refer to partnering organizations for additional services.
Engage and build relationships with all current partners in the defined territory in alignment with regional leadership
Raise awareness and educate partner contacts about PursueCare
Communicate the benefits of PursueCare to Partners and Patients
Understanding partner needs and offering solutions and support
Tracking daily, weekly, monthly, and quarterly performance metrics
Other duties as assigned.
Education & Experience:
High school diploma or GED, Associates or Bachelors degree preferred
Previous experience as a pharmacy technician, medical assistant, or hospital registration intake specialist required
Outbound call center or inside sales experience preferred
Excellent computer skills and a demonstrated comfort with technology.
Qualifications & Key Competencies:
Comfortable making cold calls and talking to new patients and partners all day
Excellent verbal and written communication skills; the ability to call, connect and interact with potential patients and partners
Persuasive and goal-oriented
Possesses an energetic, outgoing, and friendly demeanor.
Self-motivated and self-directed
Able to multitask, prioritize, and manage time efficiently.
Excellent and thoughtful verbal and written communication skills
Experience using an EHR/EMR (electronic health record/electronic medical record) preferred, but not required.
Excellent organizational skills
Excellent and thoughtful verbal and written communication skills
Join us in our mission to provide compassionate care and support to individuals seeking addiction treatment. If you possess the key qualifications and are passionate about making a difference, we invite you to apply for this rewarding role.
PursueCare is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.
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PursueCare is not an emergency service. If this is an emergency seek care immediately by dialing 9-1-1.
If you are experiencing distress or are at risk of suicide or harm confidential support is available to you by contacting the Suicide and Crisis Lifeline by dialing 9-8-8.
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Technology, Information and Internet
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