Patient Access Specialist
Overview: Administrative & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this position is Monday-Friday 8:00am - 4:30pm.
Primary Responsibilities
EDUCATION:Required: High School diploma or equivalent.
Preferred: Associate Degree or Certification in Health Care Administration
EXPERIENCE:Required: 1 year customer service experience in a radiology or related setting required.
Preferred: Six months' patient registration experience & medical terminology preferred.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED
Preferred
Certification in Health Care Access (CHAA, CAA)
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this position is Monday-Friday 8:00am - 4:30pm.
Primary Responsibilities
- Engages patients throughout the registration process to create a welcoming and positive patient experience.
- Appropriate patient identification.
- Collecting accurate and thorough patient demographic data.
- Obtaining insurance information and verifying eligibility and benefits.
- Determining and collecting patient financial liability.
- Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling.
- Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information. Ensure EMTALA compliant registration steps are taken for emergency department patients.
- Ensures accurate and complete information is obtained by completing all registration edits including and not limited to: RQI Edits, registration system edits, and report edits.
- Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
- Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
- Verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
- Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
EDUCATION:Required: High School diploma or equivalent.
Preferred: Associate Degree or Certification in Health Care Administration
EXPERIENCE:Required: 1 year customer service experience in a radiology or related setting required.
Preferred: Six months' patient registration experience & medical terminology preferred.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED
Preferred
Certification in Health Care Access (CHAA, CAA)
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Cone Health by 2x
See who you knowGet notified about new Patient Access Specialist jobs in Asheboro, NC.
Sign in to create job alertSimilar jobs
People also viewed
-
Patient Access Coordinator (FT Night) ER Registration Einstein Montgomery Jefferson Health
Patient Access Coordinator (FT Night) ER Registration Einstein Montgomery Jefferson Health
-
Patient Rep (North Chase) - Full-Time
Patient Rep (North Chase) - Full-Time
-
PATIENT SERVICE-ACCESS REPRESENTATIVE-ONCOLOGY
PATIENT SERVICE-ACCESS REPRESENTATIVE-ONCOLOGY
-
Patient Admitting Representative
Patient Admitting Representative
-
Patient Access Rep-ER Registration (Part Time Eve) Jefferson Health Lansdale Campus
Patient Access Rep-ER Registration (Part Time Eve) Jefferson Health Lansdale Campus
-
Patient Access Representative
Patient Access Representative
-
Patient Access Rep I - Outpatient PT
Patient Access Rep I - Outpatient PT
-
Patient Service Representative
Patient Service Representative
-
Patient Service Agent (remote)
Patient Service Agent (remote)
-
Patient Access Rep/Medical Assistant - Neurology Clinic
Patient Access Rep/Medical Assistant - Neurology Clinic
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub